Application Notes

Voice Quality Troubleshooting: A Tactical Guide

Mitel Innovation Day
Mitel Performance Analytics for detecting and addressing voice quality issues on the network.
This application note shows you how to use Mitel Performance Analytics (MPA) tools to detect and fix Voice Quality (VQ) problems. VQ Thresholds are also reviewed in detail including the container relationship and the configuration procedure. The document also shows you how to correlate alarms from different devices to identify issues in the underlying network and how MPA can speed the troubeshooting process by running IP Trace Route directly from a handset connected to a MiVoice Business or MiVoice Border Gateway.

Alarm Management: Making the Most of Alarms

Leverage the alarm management features of Mitel Performance Analytics to address network performance problems more effectively.

The purpose of this application note is to review those features of Mitel Performance Analytics (MPA) that help you manage alarms more effectively. Relevant and timely alarms are a key tool in managing network performance successfully. However, often network administrators are overwhelmed by alarms – either they receive too many, or the alarms they get aren’t relevant to them. By setting up and using alarm properties to suit your needs, you’ll find them more helpful in managing network performance, so you’ll be more proactive than reactive in detecting and addressing problems on the network.