Application Notes

Voice Quality Troubleshooting: A Tactical Guide

Mitel Innovation Day
Mitel Performance Analytics for detecting and addressing voice quality issues on the network.
This application note shows you how to use Mitel Performance Analytics (MPA) tools to detect and fix Voice Quality (VQ) problems. VQ Thresholds are also reviewed in detail including the container relationship and the configuration procedure. The document also shows you how to correlate alarms from different devices to identify issues in the underlying network and how MPA can speed the troubeshooting process by running IP Trace Route directly from a handset connected to a MiVoice Business or MiVoice Border Gateway.