As Mitel deepens and expands its offerings to cloud-hosted, on-premise and hybrid unified communications customers, so too does Martello’s MarWatch software. After all, Mitel partners and end users rely on the fault & performance management capabilities in MarWatch – specifically designed for Mitel UC solutions. Released today, MarWatch 4.11 features: Support for MiVoice Business V7.0, […]

90% of the time taken to resolve problems is finding where the problem is, and 73% of network problems are identified by end users calling in, rather than the IT department. -Zeus Karravala, ZK Research 2014 At the heart of any IT support operation are two key issues: how network problems are detected, and how […]

We don’t often think of the business communications network when it comes to critical equipment in hospitals – we think of EKGs or  defibrillators. The communications network is always working in the background, so users can place calls, retrieve voice mail or send an email. But this same network is the lifeline providing communications into […]