Customers expect reliability and service quality from their unified communications network. Partners are increasingly shifting their support models away from break/fix in favor of a more proactive approach that prevents performance problems from impacting the customer. That’s why the recent inclusion of a fault & performance management license entitlement in Mitel’s Premium Software Assurance & […]
As you prepare to enjoy the upcoming holidays, we have a few tips that will make for smoother network operations – and fewer interruptions. Plan ahead and enjoy a relaxing holiday – for a fresh start in 2015! Tip #1 Let MarWatch keep an eye on your systems There’s no need to check-in when your […]
In a recent MarWatch Feature Update Webinar, we were asked what types of monitoring MarWatch provides for MiContact Center. Here’s a primer on how to understand the MiContact Center performance monitoring that’s provided by MarWatch.