As network complexity increases, downtime can seem inevitable. Each year, companies lose $26.5 billion in revenue due to IT downtime – either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour  lost in Fortune 1000 companies. Pinpointing the source of a […]

Mitel powers more than 2 billion business connections every day and is a leader in the unified communications industry. Having grown their corporate network from 1,400 to 5,000 users, network management was a challenge for Mitel’s regional network and voice teams. They chose to standardize on the fault and performance management software they recommend to […]

Identifying the cause of a voice quality issue is exceedingly difficult in today’s complex business communications networks. From routers to switches and session border controllers, there are many multi-vendor systems in the network infrastructure, any of which can be misconfigured or failing – impacting VoIP systems. It’s no surprise then, that finding the source of […]