Know when a voice quality problem is happening, for proactive support and customer satisfaction. This release of MPA supports monitoring of SIP Trunk Voice Quality, for real-time identification of voice quality problems. MPA now shows media quality as received at: the MBG (near-end) at the SBC/Gateway (far-end) for the LAN side (ICP) of the MBG […]

It’s no secret that Canadian tech companies are competing for the best and brightest talent to drive innovation. Here in the Kanata North tech hub, where 75% of tech companies have fewer than 50 employees, it can be daunting for growing tech startups to compete with the perks offered by larger players. However, it’s becoming […]

In R.2.1 of Mitel Performance Analytics (MPA), support for performance management of the MiVoice MX-ONE has grown significantly. This functionality will give users of this call platform more visibility into performance and utilization levels, along with tools to troubleshoot problems more effectively. Route Utilization Forecast more easily and save $ by avoiding unneeded licenses. Displays […]

As an avid supporter of Mitel Innovation Day, we’re thrilled to be joining the Mitel team again this year on May 11th. It’s always a great opportunity to see what’s coming next at Mitel, what we should be getting excited about and also allows us to showcase Mitel Performance Analytics (MPA) to a big crowd. […]