Know when a voice quality problem is happening, for proactive support and customer satisfaction.

This release of MPA supports monitoring of SIP Trunk Voice Quality, for real-time identification of voice quality problems.

MPA now shows media quality as received at:

  • the MBG (near-end)
  • at the SBC/Gateway (far-end)
  • for the LAN side (ICP) of the MBG
  • the WAN (Internet) side of the MBG

This feature requires MBG Release 9.0 or later; far-end media statistics require RTCP support.

VoiceQuality

Looking for more? Check out our Mitel Performance Analytics page or our latest MPA demos.