The new MarWatch 5.0 demo video offers a glimpse into our latest release, including how the new multi-tenant structure is managed, and new features like advanced search. You’ll also see some of the most important features of the solution, like alerts and voice quality. We think you’ll be well on your way to expert MarWatch status after watching the video. Here’s 10 things you’ll learn:

1. What a container is, and who needs them.

2. How to see the most critical device performance problems easily.

3. How to find any device quickly.

4. How to find the R Factor, IP source/destination, codec, packet loss, jitter and delay data for any call using MiVoice Business.

5. What will happen if an IP handset is disconnected from the MiVoice Business or MiVoice Border Gateway.

6. What types of devices you can expect to monitor with MarWatch.

7. Which testing tools are rapidly available from the MarWatch dashboard.

8. How to access a monitored device securely from anywhere in the world.

9. How to create a MarWatch report.

10. Which devices will we add next, for MarWatch monitoring and management?

So what are you waiting for? Watch the video:


Fault & performance management keeps business communications systems running optimally around the clock. Since Mitel systems are highly reliable, your CFO may be wondering – why do we need MarWatch? We have the answers you need.

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Like any software platform release, MarWatch 5.0 is driven by big ideas. Growth in cloud-hosted UC and the challenge of managing increased complexity. The need to capture, understand and filter important performance data. Every release also includes some features that seem small – but can have a big impact for customers.

Consider the new ‘Message of the Day’ feature in MarWatch 5.0. The idea was suggested by our customers: service providers and resellers wanted an easy way to get messages to all of their customers quickly. Messages like notifications of maintenance windows, new support hours/contact info or new feature availability would be short and informational.

ScreenHunter_219 Mar. 03 10.00

Prominently displayed at the top of the dashboard in your choice of red, yellow or green, the Message of the Day is ideal for these types of messages. It can also serve as a powerful marketing tool – reaching all customers quickly with the latest promotion or product release.

We’re looking forward to learning how our customers will use this tool for more effective communications with their users. It’s a simple idea – but one we think will add great value.


The business communications network is much like a car – we depend on it daily, and when there is a problem, we need it fixed fast. While the ‘check engine’ light means your credit card is about to heat up, it helps you avoid disaster with early warning. Your mechanic counts on the diagnostic data from your car to identify the source of the problem quickly – just like IT depends on MarWatch for the Mitel business communications network. New testing tools in MarWatch 5.0 make it even easier.
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If you’ve been watching Martello, you know that we’ve experienced significant growth – we’ve doubled revenues year over year, grown our installed base to more than 1,500 networks, and recently expanded into a new, larger office space here in Kanata. So, it should come as no surprise that hiring our next great team members is at the top of Martello’s ‘to-do’ list.

New Martello Office Panamoric-2Our new space – ready to add Java Developers!

That’s where Anne Robitaille comes in. Recently joining the team as HR Director, Anne is tasked with finding the Java Developers that will help us reach the next level. As a senior HR professional with start-up experience and knowledge of the telecommunications industry, Anne knows that what’s not on a candidate’s resume is important. Passion. Drive. Curiosity. All traits we look for in our ‘Martellians’ – but not easily detected from a resume. Anne’s job is to find that ‘perfect fit’.

A shift is underway in the unified communications market – from premise-based, capex business communications towards cloud-hosted UC. Growing every year and expected to be a $12 billion market by 2018, cloud-hosted UC represents a rich market opportunity for Martello. We develop software that helps service providers to manage service quality in these increasingly complex network environments.

If this sounds interesting to you, why not reach out to Anne? You can reach her at You’ll want to send your resume – but be sure to tell her what’s not on your resume – what makes you the next Martellian.