MarWatch is the VoIP network monitoring platform for modern IT professionals. Hosted in the cloud, our (SaaS) solution is a managed service that provides enterprise and service providers the visibility they need to proactively monitor and manage system performance and alarms across even the most complex network environments. Rather than requiring additional on-site hardware to monitor Mitel VoIP infrastructure, our flexible, cost effective and scalable architecture allows for the rapid implementation of proactive monitoring. This unique combination of visibility and flexibility make MarWatch the one solution that addresses an organizations current and future monitoring needs.
Proactive Network Management
- 24/7 identification of VoIP and network performance.
- Minimize the troubleshooting time necessary from problem to resolution period as issues are identified and can be fixed immediately.
- Proactively prevent network outage by forecasting trends, identifying potential issues, and taking steps to prevent them before they can affect end users.
- A comprehensive dashboard view provides open visibility into the entirety of an organizations customer networks.
Reporting
- Customizable reporting with personalized branding and optional marketing message to give documents the appearance they were produced by the service provider.
- Detailed reports include key information such as , IP reachability, interface availability and alarm events
- Updated status on the historical performance of PBX’s, routers, switches and other network demarcation devices.
Remote Access
- Multiple access levels permit designated employees and end customers to access critical information from wherever they are and whenever they need it (24 hours a day/ 7 days a week/ 365 days a year).
- Manage all remote sites without having to employ additional IT personnel for each office.
- Fix network issues via secure remote access to telecoms infrastructure and data networks.
VoIP Quality Monitoring
- Updated and easy to read Voice quality graphs show the health and status of each system.
- Jitter, Packet loss, Delay tracked and displayed.
- Network route tracing can be utilized to determine the path calls go through and the status at each stage of the process.
24/7 Notifications
- Automatically dispatch messages to external and internal IT professionals; rest assured that when an alarm is triggered, the right people are notified immediately.
- Receive detailed alert notifications via email and SMS every time an alarm is raised.
- Reduce end customer downtime and improve problem resolution by monitoring network health 24/7.
- Integration into your existing trouble ticket system and process.
- Highly flexible- notification by customer, region and alarm event
Simple Deployment
- No VPN or custom firewall changes required make the install process simple and less time consuming.
- The MarProbe software is easy to administer and requires minimal training.
- MarWatch can be up and running within minutes.
- No hardware maintenance or requirements on reseller or end customer sites.
Security
- Enterprise Grade Open SSL Encryption.
- Flexible network typologies
- Access control lists guarantee network permissions are respected.
