OTTAWA, ON – March 19, 2014 – Version 4.10 of Martello`s popular MarWatch sofware has been released. MarWatch 4.10 supports monitoring, remote access and alerts for MiContact Center, Mitel`s advanced multi-channel contact center solution. Until now IT staff had few available tools to manage MiContact Center systems and prevent downtime. Companies that have adopted MiContact Center know the importance of responsive customer service, so there has been growing demand for a solution that will monitor MiContact Center and offer visibility into the system to keep it running optimally. MarWatch 4.10 also adds support for additional devices and applications. Recent Mitel acquisition OAISYS, which delivers integrated call recording and quality management solutions, is now supported by MarWatch.
News & Events
Expanded support for license enforcement and Windows Service monitoring among key new capabilities.
OTTAWA, ON – December 2, 2013 – Version 4.8 of MarWatch has been released to all customers. This new version of Martello’s popular fault and performance management software offers new features designed to improve the user experience for resellers and service providers.
Mitel Channels to Benefit from Dedicated Network Monitoring and Management
OTTAWA, ON – June 14, 2012 – Martello Technologies, innovators in proactive cloud-based network monitoring, announced today that Mitel, a leading provider of Unified Communications and Collaboration (UCC) software solutions has selected Martello Technologies to provide the technology for Mitel’s Remote Monitoring and Access Services (RMAS). Mitel is providing channel partners with remote management tools and monitoring services as a value-added offering to support service operations across of suite of Mitel UCC solutions.
Kirk iSS of the CALA Region Expands Services to Include MarWatch – Proactive Network Monitoring
OTTAWA, ON – April 12, 2012 – Martello Technologies, a global provider of cloud based remote access and monitoring services, today announced a partnership with Kirk iSS to extend proactive monitoring services to its public and private sector clients.
Martello Technologies is honoured to be named one of the Ottawa Business Journal’s Startups to Watch in 2012.
STARTUPS TO WATCH: Martello Technologies – Cheaper network management. As a former Mitel executive, Niall Gallagher finds himself in a sweet spot as the head of his startup, Martello Technologies Corp. Not only do the two companies operate in the same field – communications – but they are also a part of the Wesley Clover empire of firms chaired by local serial entrepreneur Terry Matthews. This means that Mr. Gallagher has access to Mitel’s customers as a reseller, and can draw upon the company’s experience when working on his nascent product.