Managing the Performance of Real-Time Communications

Today, we expect real-time services to be delivered at lightning speed and even tiny delays can have a big impact on your business. As digital transformation accelerates, this impact can increase exponentially. Consider this:  if your outgoing email is delayed by a few seconds, it’s probably no big deal. However, if your voice call experiences a 30 second delay, this has a negative impact on your business.

Delivering reliable network performance is difficult and costly to achieve and real-time services like rich media, streaming and unified communications (UC ) require costly bandwidth for good performance. With so many competing bandwidth hungry real-time services how can you ensure that your network will be up to the task?

The ideal solution to handle this task is designed for real-time communications such as voice and video and allows you monitor both network and UC performance – quickly detecting and fixing performance problems­ before they impact your end user.