For IT Professionals

The business communications network is critical to the success of any organization. Consider the losses that a business can experience when a customer service phone is unplugged for several hours – loss of revenue, lost customers, a damaged reputation. IT staff face high expectations for the reliability of unified communications systems, while the complexity of these systems continues to grow. MarWatch addresses the need for a simple, cost effective path to UC reliability.

The Challenge

IT departments typically face several challenges when supporting the business communications network: limited resources, increasingly complex (cloud-hosted, multi-vendor) infrastructures, the demand for reliability and need to maintain security. It can be difficult to successfully deliver system uptime amidst these challenges.

The Solution

Deployed in more than 5,000 enterprise and service provider networks around the world, MarWatch is fault & performance management software that takes a simple and cost-effective approach to managing and supporting unified communications systems. MarWatch delivers 24/7 remote monitoring, alerts and remote access for proactive management of UC systems.

MarWatch offers the following benefits to end users:

Reduce Costs

When IT resources are limited, MarWatch is the answer to UC support. Delivering secure remote access to sites in any location, IT staff can easily troubleshoot problems without leaving their offices.

Reduce Downtime

MarWatch proactively detects issues predictive of failure with 24/7 performance and availability monitoring. Alerts are dispatched to ensure that issues are addressed quickly, preventing downtime.  By preventing downtime, organizations reduce losses.

“MarWatch gives us confidence that we can avoid downtime”.
Carleton University


The integrity of the network is a key concern for IT staff. MarWatch is designed to maximize security, with all communications authenticated and encrypted with standards-based IP security mechanisms. In addition, and access control list (ACL) ensures only authorized personnel can remotely access the network, with alerts for attempted violation.

Improve Productivity

Rather than navigate multiple proprietary support systems, MarWatch lets IT personnel access data on devices and applications using a single pane of glass. Featuring a data rich dashboard and a series of real-time alerts, MarWatch makes it faster and easier to detect and address problems.

Proactively Ensure Business Continuity

When problems are occurring on the network, MarWatch will allow IT personnel to act quickly to prevent failures and downtime. The secure Offsite Backup Service for MiVoice Business ensures business continuity, with scheduled and on-demand backups of configuration, call history and embedded voice mail data/configuration.

Learn more about the Features & Benefits of MarWatch.