Mitel

Designed for Mitel business communications systems, Mitel Performance Analytics (MPA) delivers unparalleled visibility into devices and applications. Martello is a Mitel Gold Preferred Solutions Alliance Partner, and MPA is delivered to authorized partners, Service Providers and IT Operations in several Mitel offerings.

MSA-GoldPreferredPartner

The MPA software suite helps administrators manage enterprise deployments with multiple network nodes, while allowing partners to proactively detect and address performance issues on customer networks. Featuring tools such as secure remote access and 24/7 system monitoring, MPA is based on the software formerly known as MarWatch, already deployed in over 5,000 networks around the world.

Mitel Performance Analytics

Mitel Performance Analytics is available in two service tiers.

Mitel Performance Analytics Plus

Cloud-hosted or on-premises fault & performance management solution for enterprises. MPA Plus manages performance of Mitel and third-party systems (ie: servers, routers), and offers simplified group operations for large, multi-node MiVoice Business networks. Formerly known as Enterprise Manager.

  • Cloud-hosted or on-premise deployment options
  • Supports Mitel and third-party/multi-vendor devices & systems
  • Advanced group and user operations for large, multi-node networks
  • Chargeable uplift to Premium Software Assurance subscription

 

Mitel Performance Analytics

Cloud-hosted fault & performance management software that monitors the performance of Mitel solutions, providing alerts, troubleshooting tools, reports and more to manage service quality more proactively. Formerly known as MarWatch.

For more information on how to purchase MPA, contact us at info@martellotech.com.

 

Better Data. Better Decisions

Every day, your business communications network produces valuable data that can help you deliver better performance to users. Watch our two minute video and see how MPA transforms data into a powerful asset for your business.

 

Mitel Enterprise Support

Mitel’s Enterprise Support is software optimized support for today’s business communications. The Enterprise Support team understands how customers use their solutions and are experts that provide both monitoring and management of the communications infrastructure. Mitel’s Enterprise Support team is backed by the Software Assurance team that resolves complex technical issues and provides access to software content. Mitel Enterprise Support is available for MiVoice, MiCollab, and MiContact Center software platforms, applications and hardware. Monitoring and management capabilities in Mitel Enterprise Support are provided by MPA.

Mitel MiCloud Business for Service Providers

Mitel’s fault & performance management software is available as part of Mitel’s MiCloud Business for Service Providers solution, in the Premium Software Assurance & Support subscription.

MiCloud Business enables service providers to address their target market with their own cloud services, offering a faster deployment time and overall lower total cost of ownership than alternative solutions. For more information, visit mitel.com

“Mitel’s fault & performance management software gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal”. – VOIP Networks

Mitel Cloud Solutions

Customers of Mitel Cloud Solutions receive 24/7/365 network monitoring and management services, with MPA driving the CloudNOC’s remote access, monitoring and alert capabilities.

“We include our network monitoring and management solution CloudNOC powered by Martello Technologies as one of our core advantages. Mitel Performance Analytics gives us comprehensive visibility into a customer’s quality of service and allows us to respond quickly”. – Mitel Cloud Solutions