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The proactive monitoring service, powered by Mitel Performance Analytics protects our investment in leading edge telephony. We know that problems like poor voice quality won’t impact our users, since MPA will help our support partner to address the problem very quickly.
Sunco Communication and Installation Ltd
What initially looked like a MiVoice Office 250 problem was actually a network disconnection. Mitel Performance Analytics easily detected the issue – saving us over $4,000 in replacement. Without too much effort, MPA helps us identify where the problem is coming from so we can quickly resolve it.
Southeastern Telecommunication Services
Premium Software Assurance is now a 'standard' offering for us, because of MarWatch. It's changed the way we deliver service from reactive to proactive - we can stay ahead of problems for our customers. It's really powerful software that makes it easy to identify the most critical network performance problems - and our customers appreciate the simplicity of their own dashboard.
CMC Technology Group
MarWatch is the reason we now recommend Mitel Premium Software Assurance to all customers. In the past, we typically recommended Premium Software Assurance only to customers with mission-critical requirements for 24x7 access to Mitel support. Now, with MarWatch, it’s a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution.
Sebasticook Family Doctors
We receive greater value for money with the inclusion of MarWatch in Mitel’s Premium Software Assurance subscription. MarWatch prevents problems on the network from impacting our business. Whether a voice quality or system issue, we have confidence that the tools in MarWatch will ensure service quality isn’t impacted.
It gives us peace of mind to know that if voice quality were to drop, we’ll know quickly, rather than relying on user reports. We also have access to actionable data on the problem, such as jitter, packet loss and latency statistics by call. This data can help us proactively prevent a more serious problem that could impact many users.
Ours is a 24/7 business, so we cannot afford downtime. MarWatch gives us a single pane of glass to manage all of our locations, alerting us to problems quickly and offering insight into statistics and trends.
The Celtic Manor Resort
The Mitel business communications network is critical to responsive guest service, so avoiding downtime is important. MarWatch is a valuable tool, monitoring unified communications systems around the clock, and detecting issues before they can impact service quality.
Remote access helps us address problems or perform routine tasks, without onsite visits. With a growing customer base, this is an important cost saving tool for Arden Telecom. It was also important to us that this capability came with access control and audit logs – so that we could ensure the security of our customer’s networks.
Essential Data & Voice
We now monitor well over 100 devices at any given time and in a variety of locations. We have seen the results of how MarWatch has on more than one occasion saved us time and money, by remotely accessing a site to troubleshoot an issue. When there is an alarm raised, I am notified by email and from wherever I am, I can check on the alarm as long as I have connection to the internet. We not only have the best solution for customers when it comes to proactive network monitoring, but a solution that can grow with our customers.
In a geographically widespread network, there are multiple components, including different ISPs and internet connection types. That makes it more difficult to know what is causing a problem. With MarWatch, we can isolate an issue more specifically to the right location or ISP, and access these locations remotely. The MarWatch solution helps us be proactive and address issues before they can cause downtime for the customer.
As a small business, we do not have the larger resources of most companies in our industry. Therefore, a solution that allows us to be proactive helps mitigate the resource demands that are placed on us. MarWatch allows us to proactively plan events based on factual data,which is less intrusive, mitigates risk and can be better executed with fewer people. All of which represents a significant step up in service for our clients and allows us to offer greater value for money.