“Today’s hybrid workforce relies on Microsoft Teams to stay connected and productive and Martello offers a digital experience monitoring solution that helps our customers and partners deliver the best possible Microsoft 365 and Microsoft Teams user experience.”
Suzanne Gagliese, VP, Global Partner Solutions
In today’s modern workplace, a reliable Microsoft 365 and Microsoft Teams user experience is mission critical to productivity and return on the Microsoft investment. However, managing the performance and quality of these applications is challenging.
Martello Vantage DX gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.
Martello continuously tests the user experience of Microsoft 365 services and Microsoft Teams calls and meetings quality and collects real user monitoring data to provide IT full control of the service quality delivered to end-users.
Martello Vantage DX correlates its detection data with network path analysis coupled with your existing infrastructure and monitoring data to fully understand where the problems are and who owns them.
Correlate all your relevant monitoring events into meaningful service incidents for your ITSM team. Produce actionable SLA and OLA performance reports that pinpoint the root cause of breaches in-service performance.
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Martello provides a level of depth not found within the Microsoft 365 platform itself, and although Microsoft improves the level of reporting available, they do not provide the full level of insight from clients to the service across core Microsoft 365 services in one place, nor are consistent.
Two months later, after reviewing the assessment provided by Rapid Circle, the value of Martello's solution is quite clear. This tool can help us detect and repair issues faster and make us more proactive in delivering a good experience to our users.
The case for Martello is clear. The quantitative savings and qualitative benefits argue that implementing this DEM solution makes more sense than continuing to accept “Microsoft is down” as a substitute for outstanding service.