Martello BLOG : 2015

“The Mitel Performance Analytics monitoring gives us confidence that we can avoid downtime.” – Richard Lefebvre, Voice Services Manager, Carleton University
Carleton-UniversityCarleton University is a leading post-secondary educational institution in Canada’s capital city of Ottawa in the province of Ontario. The university has a rich history, graduating more than 130,000 students since it opened 7 decades ago. Today, approximately 28,000 full- and part-time students are registered in more than 65 disciplines. Carleton University uses a Mitel unified communication solution to provide voice, contact center and conferencing capabilities throughout the 35 buildings on its campus—including two of its eight residence buildings.
Carleton wanted a solution that would give them confidence that these systems would be monitored around the clock for minimal downtime, and help them make better use of their in-house IT resources. Mitel Performance Analytics has delivered, helping Carleton to avoid downtime and use IT resources more effectively. Read the Success Story.

In 2011, the average person used 10 online passwords each day – a number that has undoubtedly increased in the years since. Remembering so many PINs and passwords has unfortunate consequences: weaker passwords and security vulnerabilities. Unilogon helps users of Mitel phones and the IT staff that support them, by providing single sign-on to desk phones and Windows hot desks. Here’s how it works:

The typical user will arrive at the office in the morning, ready to start their day. They login to their Windows-based PC or laptop, and beginUnilogon-image checking emails. The IP phone on their desk often remains an afterthought, until they realize they haven’t logged in. Unilogon is software that is installed either on the client side (user’s PC) or on the enterprise customer’s network. When users log into their Windows session, they are simultaneously logged into their desk phone. The software supports phone discovery, allowing workers simplified mobility throughout the office. For example, if an offsite worker spends time working in a vacant office, Unilogon will automatically log the user into the IP phone nearest their laptop.

How can Unilogon improve your business?

Security – Weak passwords can expose user data to session identity theft and leave the company vulnerable to fraud. With Unilogon, there is no need to remember one more password – strengthening security.

Productivity – Organizational productivity is improved in two key ways: users miss fewer calls because they have forgotten to login to their IP phone, while IT staff spends less time assisting users that have forgotten their passwords.

Decreased Mobile Costs – Unilogon can help increase usage rates for IP phones, delivering greater ROI for the UC deployment. In addition, mobile usage tends to decrease, lowering the organization’s mobile costs.

Unilogon is compatible with Mitel MiVoice Business 53xx series IP phones, and Microsoft Windows/Vista. Unilogon also supports VMWare View Horizon and Citrix (Xen App, Xen Desktop).

In much the same way homeowners are drawn to quartz countertops over plumbing upgrades, the lure of the ‘latest and greatest’ in unified communications has many compiling their top trends to watch at this time of year. Cloud-hosted UC is here to stay and growing in popularity, offering plenty of opportunity for new applications and opportunities. While staying on top of these developments can grow your business, even the most cutting edge cloud UC application won’t overcome an unreliable network infrastructure. That’s where Mitel Performance Analytics comes in.

Reliability and availability may not be exciting, but some consider it important enough to be a cloud UC trend in its own right for 2015. That’s because customers increasingly expect reliability – frequent downtime is a hassle and a leading cause of attrition for service providers and channel partners. Perhaps that’s why, in a recent survey, 49% of enterprise technology decision-makers in the US and UK cited improving reliability and uptime as a key driver in selecting a cloud service provider.

For service providers, it’s a balancing act: deliver more complex and advanced solutions, while meeting the customer’s expectation for reliability. Mitel Performance Analytics helps by monitoring and managing unified communications systems and the associated network infrastructure – allowing the service provider to proactively detect and address network issues BEFORE they can impact UC systems and cause downtime. As customers scale their networks to add users and increase complexity, service providers can rest assured that the entire system is monitored around the clock – including Mitel and third-party equipment like routers and servers. MarWatch alerts the service provider when metrics such as voice quality or disk usage hit configured thresholds, so action can be taken before service quality is affected.

So take advantage of all that’s new and wonderful in cloud UC in 2015, but don’t neglect what happens behind the scenes. After all, downtime weakens customer loyalty and can damage your business.