Martello BLOG : 2017

Mitel Performance Analytics lays the groundwork for successful voice quality (VQ) troubleshooting with visualizations that tie performance data points together and point you towards the cause of a problem.

For most, troubleshooting voice quality (VQ) problems takes time, can be difficult to pinpoint and is a constant challenge for IT professionals. Often, these issues arise because of other problems on the network but the bottom line is that it’s your responsibility to find and fix them.
This month’s release of Mitel Performance Analytics, R2.2 does the work for you, gathering voice quality data and displaying it in a way that helps you spot trends and identify root causes.

Call Quality by Call Volume: See what happens to call quality as call volume increases and decreases through the day. This graph can help point you towards a capacity problem, when call volume and the number of bad or poor calls increase at the same time.

VQ Metrics Include:Voice Quality Visualization Mitel Performance Analytics

  • number and percentage of good, fair, poor, or bad calls
  • hour of the day they occurred
  • total number of calls

Call Quality by Directory: Displays as a table or chart showing the number of calls with bad or poor quality for the 10 worst directory numbers associated with a device.

Worst Performing Directory Numbers: See at-a-glance the percentage of poor quality calls for the 10 worst directory numbers associated with a device.

Worst Voice Quality Devices: This query displays as a table or chart the number of calls with bad quality for the 10 worst devices in a container, helping to point you towards the devices that need attention.
Voice Quality Visualization Mitel Performance Analytics
Diagnosing and correcting your VQ problems can have a significant and positive impact on your user’s experience.

We know that monitoring and managing performance offers a better user experience, decreases downtime, and lowers the cost of support. MPA R2.2’s new set of voice quality graphs help to point you towards the cause of a problem for faster resolution. Looking for more information? Take a look at Mitel’s Voice Quality Troubleshooting Guide or visit our MPA R2.2 Primer.

Mitel Performance Analytics Network Diagrams
How long did it take you to troubleshoot your last voice quality problem? 90% of the time it takes to resolve a problem is spent identifying its source. The introduction of Network Diagrams in this release 2.2 of MPA makes it easy to visualize the source of a voice quality problem by teaming a clear ‘birds eye’ view of your network with health status icons, so you can see where the problems are at-a-glance.

With Network Diagrams You:

  • Use your own Network Diagram (Visio).
    Get a different perspective on viewing collected alarms.
  • Have a quick reminder of what your network looks like.
  • Can see the health status over the devices being shown.
  • Can filter container and device alarms and quickly jump to the container or device to see more detail.

How Does it Work?
The Network Diagram panel lets you upload your own network diagram to MPA with network devices and containers arranged to your preferences.
Mitel Performance Analytics Network Diagrams
As an administrator, you might want to see a diagram of:

  • devices based on the physical location
  • devices based on the logical distribution
  • separating groups of devices based on either VLANs, as a cluster, or as a nested grouping
  • monitored devices with surrounding equipment not monitored by MPA

In the Network Diagram panel, MPA overlays health status icons over the devices being monitored. The health status icons are linked to the alarm filter, just like the Location Map panel, the Alarms panel, and the device hierarchy at the left of the dashboard. This means you’ll see only the alarms that are most important to you: for example, only major or critical.
Mitel Performance Analytics Network Diagrams
From the Network Diagram panel, you can display the alarms of a specific container or device. You can also jump to a container or device dashboard to see more detail.
Quickly gain insight into:

  1. Which device is experiencing a problem.
  2. What’s causing the problem:
        Is it a capacity issue?
        Is something misconfigured?
        Do I have a network fault?

With Network Diagrams you can visually identify at a glance, where issues are located on the network.
Interested in learning more about the features of MPA R2.2? Check out our What’s New in MPA 2.2 Primer for more details.

At Martello, our employees are contributing to causes and organizations that matter to them through our Employee-Directed Gift Program. When we first introduced it, we never imagined the breadth and depth of the impact that our employees were having in their communities and around the world. This week we are excited to share the latest installment in what we are calling The Ripple Effect.

Martello Ripple EffectDid you know that there are currently more than 18,000 field hockey players in Canada and that it’s considered to be one of the oldest games on earth? The sport of field hockey first arrived in Canada in the late 19th century and since then it has evolved and grown thanks to a core group of athletes who are committed to seeing the sport thrive. Over the years, a strong community of field hockey players have established a high caliber of play at all levels for both recreational and competitive leagues. If you have not had the chance to catch a game, there is something incredibly exciting about watching a field hockey match, it is fast-paced with an exceptional level of athleticism and draws you in from start to finish.

The field hockey Indoor Pan Am Cup is taking place in Georgetown, Guyana on October 16th – 21st. The qualifier for the World Cup happening in Berlin this coming February, the Pan Am tournament includes teams from Canada, Argentina, Barbados, Guyana, Mexico, Trinidad and Tobago. We could not be much prouder that Martello’s very own Director of Sales, Pardeep Koonar will be representing Canada on the Canadian Men’s Field Hockey Team at this qualifier. A goaltender, Pardeep has participated provincially in numerous national championships and has represented Canada in international competition as well, playing for Canada at the 2014 Indoor Pan Am Cup and the 2015 Indoor World Cup. In addition to his role actively playing on the team, Pardeep coaches players, especially those needing specialized goalkeeper training. When we introduced our Employee-Directed Gift Program at Martello, Pardeep knew that he wanted to direct his donation towards the Canadian Men’s Indoor Field Hockey Program and specifically to support their involvement in the Indoor Pan Am Cup. This program is entirely self-funded and receives minimal corporate or association support to run. Pardeep understands the significant financial contribution his fellow athletes make to compete in an event like this, and the Martello donation will help off-set the considerable expenses that athletes need to incur to participate in the Cup.
Martello Ripple Effect

“I understand the level of commitment that it takes to participate in an event like the Indoor Pan Am Cup. I’m glad that I can make this contribution to help my fellow athletes and open up more opportunity to participate in this sport. I am proud to be representing Canada this week in a sport I am so passionate about.” Said Pardeep Koonar.

“Thanks to contributions like those made by Martello, we are able to off-set some of the expenses associated with training and travel that can be a burden to the athletes who are trying to focus on their performance.” said the manager for the men’s team, Vernon Grattan-King.

As the team heads to Guyana this week, they are going in strong having previously won gold at the Indoor Pan Am Cup in 2014. Good luck to the entire Canadian team as they head off! At Martello, we are excited to cheer them on and will be streaming the games live in the office – we are pretty sure that Pardeep will be able to hear us cheering all the way from Guyana! It is an honour to be a small part of the Indoor Pan Am Cup and we are proud to see one more ripple added to the Ripple Effect of our Employee-Directed Gift Program.