Martello BLOG : 2018

Martello Employee Gift Giving ProgramWhen we first introduced Martello’s Employee Gift Giving Program, we did not fully understand the level of commitment that many of our employees had towards the organizations that they were supporting. As we enter our second year of the program, we are excited to see that we are having the opportunity to make a contribution a second time to an organization. It gives us a chance to see the impact that our employees are having as they deepen their commitments in the community.

Martello Employee Gift Giving Program

This is the case with long-time Martello Operations Lead, John Salem, who last year chose to direct his Employee-Directed Gift Program donation to The Maverick Volleyball Club’s Athlete Benevolent Fund. This year, he’s doing it again. The Mavericks Benevolent fund provides financial assistance to athletes on an as-needed basis, subsidizing everything from club fees to uniforms to travel expenses. Volleyball, unlike other sports, doesn’t have a regular season with games played locally but instead hosts eleven tournaments across the region. Expenses add up quickly for Maverick’s athletes, and the Athlete Benevolent Fund helps to relieve them of any financial stress so they can direct their focus on the game.

John has been coaching the Maverick Volleyball Club for nine years. For John, sports are an essential and valuable tool for teens to learn life skills and coping mechanisms that can be applied to their everyday lives.

“As a lifelong coach, I see the value that sport brings to my athletes throughout their lives. Life skills like strategy, problem-solving, teamwork and leadership are all things that they pick up along the way, as well as confidence. Seeing these skills stick with them beyond the game is the most rewarding part of coaching.” John Salem, Martello Operations Lead.

The level of commitment that John lends to this organization is impressive. With practices taking place three times a week in addition to the busy tournament circuit, it means that a good part of his time is spent happily on the side of the court. It is clear that John sees the value of the work that he is doing every season at the club as the impact is evident, both on and off of the court for the athletes that he coaches.

Martello is thrilled to contribute to The Maverick Volleyball Club’s Athlete Benevolent Fund for the second year in a row. We look forward to seeing the positive impact the fund will have on these young athletes in their upcoming season.

We have already discussed how Mitel Performance Analytics (MPA) R2.3 extends flexibility when it comes to which alarms and alerts users receive, with filtering by severity or other criteria. Today’s Feature of the Week looks at the latest improvements in how you receive these alerts. As users of MPA are aware, the system sends an alert notification to warn IT admins when a network performance problem has occurred, and alerts can be sent by email, desktop notification, SMS, Twitter Direct Message and SNMP trap. Designed to ensure MPA fits flexibly into your existing workflow, Flexible Alerting allows you to customize the content in your alerts, using templates.

MPA R2.3 allows you to create your own email alert notifications with a customizable email template that can be sent to you via text or HTML. Subject lines and email messages are easily adjustable to emphasize the most important content and remove unneeded content. Users can select the email template to best fit their existing business practices or 3rd party systems.

Mitel Performance Analytics feature of the week
For instance, one of our customers uses flexible alerting to customize their email alert content by integrating MPA with their existing ticketing system to effectively issue a customer’s ticket. This way, the network problems are seamlessly streamlined to their ticketing system for quick problem resolution. HTML code can also be used to improve the visual aesthetic and overall user experience of notification emails.

With MPA R2.3’s flexible alerting, you can effectively customize your email alert notifications to highlight critical problems, allowing users to quickly action the right alarms at the right time. To learn more about how network monitoring tools can integrate with a customer’s existing business practices, check out our MPA R2.3 Primer or the MPA R2.3 demo video.

Martello's 2018 Podcast ListSummer is officially in full swing, and it’s been a busy one here at Martello. Everyone has been working hard preparing for all of the exciting things that are coming up in the next couple of months, which means this long weekend will be a welcome break. Whether embarking on a road trip, spending time at the lake, or relaxing in town, one thing is certain – many Martellians will be catching up on their favourite podcasts! If you’re looking for something to unwind to this weekend, give one of them a listen:

Name: Doug Bellinger, Chief Technology Officer
Go-To Summer Podcast #1: Revisionist History
I love it because: Odd perspectives on interesting things.
Go-To Summer Podcast #2: CBC’s This is That
I love it because: Funny “Fake News” to distract you from the real fake news.

Name: Emmanuelle Ruelle, Software Designer
Go-To Summer Podcast: Oh No Ross and Carrie
I love it because: Oh No Ross and Carrie is a show where the hosts do not just report on spirituality, fringe science and the paranormal (from a scientific, evidence-based standpoint), but show up so we do not have to. This show will debunk claims in a very entertaining way. You always learn something new in a very interesting way.

Name: Antoine Roux, Technical Director
Go-To Summer Podcast: Affaires Sensibles
I love it because: You learn a lot about recent history, from historical events like the fall of Salvador Allende to key moments like when the Deep Blue AI beat Garry Kasparov at chess. (note: this is in French)

Name: Alok Swamy, Software Developer
Go-To Summer Podcast: Hello Internet
I love it because: It’s hosted by two educators/entertainers that discuss a variety of issues (from world news to Starbucks hot stoppers) from wildly different angles.

Name: Sara Purdon, Marketing Specialist
Go-To Summer Podcast: S-Town Podcast
I love it because: This is a seven-part podcast that introduces you to John B. McLemore, a brilliant, madman horologist living in southern Alabama. With a null of a plot twist, this thoughtful piece of investigative journalism tries to examine an unsolved murder but ends up uncovering the complexity behind its central character in a beautiful and heartbreaking story.

Name: Salina Tran, Junior Marketing Specialist
Go-To Summer Podcast: HBR IdeaCast
I love it because: I enjoy listening to leading thinkers in business and management as I know I will always learn something new.

Name: Ben Tucker, Sales Coordinator
Go-To Summer Podcast: The Joe Rogan Experience
I love it because: Great interviewer and a very wide variety of guests on the show.

Name: Maria Sukey, Marketing Intern
Go-To Summer Podcast: Sandra
I love it because: It’s a dramatic comedy starring Kristen Wiig, Alia Shawkat, and Ethan Hawke that centers on an Alexa/Siri-type product called Sandra that is voiced by real people. It’s a neat concept and with a great storyline that hooked me in on the first episode!