Martello Technologies https://martellotech.com Wed, 21 Jul 2021 20:35:41 +0000 en-US hourly 1 https://wordpress.org/?v=5.7.2 Assessing the Quality of Service from ISPs https://martellotech.com/blog/assessing-the-quality-of-service-from-isps/ Wed, 21 Jul 2021 20:35:41 +0000 https://martellotech.com/?p=33908 Before you can achieve access to any cloud service a connection to the internet is required. Sounds simple enough, however, the challenge lies not only with the internet connection itself, but the provider of the service as well. Not all internet service providers (ISPs) and...

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Before you can achieve access to any cloud service a connection to the internet is required. Sounds simple enough, however, the challenge lies not only with the internet connection itself, but the provider of the service as well. Not all internet service providers (ISPs) and pathways to the internet are created equally which makes assessing and understanding the quality of the service you’re on a critical step toward maintaining business productivity. This blog will examine some ISP-related challenges and how Martello’s solution provides enhanced visibility of the quality of your internet service. 

Microsoft Limitations for ISPs

Collecting call quality data is important for assessing overall service quality. Microsoft does provide call quality data about the ISP in use – down to the user level – which can offer insight by helping to narrow down the options of where an issue stemmed from. The main downside however is that Microsoft cannot identify the number of issues the ISP has nor can they group users by ISP or provide alerts of service quality issues. This means that with Microsoft data alone it would remain difficult to decipher if a user issue were solely due to an ISP problem. However, the enhanced data and visibility offered by our Martello solution can help.   

Martello Solution 

Generating effective data that can be used to identify whether ISPs are the root cause of a service issue is the best way to maintain your current workflow and minimize any interruptions. To provide enhanced visibility Martello’s DEM solution provides a comprehensive process that consists of the following: detection, troubleshooting, and improvement. 

Detection 

  • Martello’s solution works effectively for both in-office and remote users, but the tools used to detect and troubleshoot vary. For in-office users, our DEM robots are deployed to detect overall service degradation in real-time, 24/7. Although no ISP data is retrieved through this method we can determine if ISP issues have real-time consequences on the service quality delivered to users. Our real user monitoring (RUM) feature can be used by remote users; not only does it detect and offer a first-level understanding of potential ISP issues it also groups users by their ISP and provides alerts when issues arise.

Troubleshooting 

  • Once the issue has been detected the next step in the process is to confirm that detection and troubleshoot it. Martello’s Active Network Path Monitoring (ANPM) probe checks the latency between the ISP and Microsoft 365 service to determine the root cause of the issue, whether it lies within ISPs network, and the most efficient way to alert the user. Martello’s ‘single pane of glass’ correlates our solution with the users’ existing monitoring tools and ensures that no other parts of your internal IT department are being affected by the ISP issue and helps calculate the Microsoft Teams call quality services per ISP service level agreement and shares the information with your stakeholders.  

Improvement 

  • Once all the data has been collected and used to identify that the service quality issue is indeed a problem with the ISP the information can be used to discuss remediation with the ISP directly. At this point, you can proceed with a decision that best suits user experience and maintaining productivity. 

By assessing the quality of the ISP service your users have you are better positioned to detect where service degradation issues stem from, and if they are related to the ISP being used. The sooner this is determined the faster you can reduce the time of escalation and potential business loss for your organization. The more effective data you acquire the better you become at making quick decisions to improve the overall user experience and productivity. With Martello’s solutions we empower your business to stay ahead of potential issues and maintain a productive work environment anywhere you are working from.   

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Managing Microsoft 365? See What You’re Missing https://martellotech.com/blog/managing-microsoft-365-see-what-youre-missing/ Thu, 15 Jul 2021 17:40:19 +0000 https://martellotech.com/?p=33893 If a customer has an issue with any part of Microsoft 365, MSPs just don’t have the native visibility to identify the root cause, let alone respond to and remediate the problem. Most of the time, it’s little more than checking Microsoft’s Service Health status...

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If a customer has an issue with any part of Microsoft 365, MSPs just don’t have the native visibility to identify the root cause, let alone respond to and remediate the problem. Most of the time, it’s little more than checking Microsoft’s Service Health status to see if Microsoft knows it’s having a problem.

Most MSPs only have visibility into the user accounts that exist (you know which user’s accounts have been created, who’s been provisioned what license type, if the user has been assigned more than one license, who has installed copies of Office, and what machines are they installed on, etc. The problem is that there is no visibility into any of the networking, systems, applications, resources used, network and security controls, application services, or identity – all of which can be the source of issues. To deliver some of the third-tier value, you’ve got to have complete visibility into what’s going on – ideally, from end to end.

Let’s say you’ve got a customer using their own personal device from home and are going in through a VPN to the office. The route through the customer network, exiting through the customer’s ISP, traversing the internet, and eventually getting to the Microsoft cloud, authenticating, and finally connecting to Microsoft 365 servers and services. If the user opens a ticket saying Teams is slow, the call quality is bad, or they’re having difficulty starting a meeting – where exactly is the problem coming from? Without end-to-end visibility, the MSP is as blind as the customer is.

Sure, you can always check the Microsoft Service Health Status or their corresponding Twitter feed, both previously mentioned, but the reality is, the best-case scenario would be if the user opened a service ticket today! The problem is that users – especially when using SaaS applications – rarely open tickets for something like experiencing a slow application. There’s obviously a point when the user has had enough and opens a ticket as a last resort. But when Microsoft 365 is slow, users will find a workaround, complain to their boss or colleague, or try to “fix” the issue themselves – all the while the MSP doesn’t know anything about this, because there’s no tool provided by Microsoft to identify this kind of issue. The result is that your customer hears about users having issues and you either don’t know about it, or there was nothing you could do about it. Either way, your customer isn’t going to like the answer.

There are countless facets that make up the path from user to Microsoft 365 that can affect service delivery, so to ensure a quality service, you first need visibility into the entire path and the ability to correlate the information gathered about every aspect of the user’s connection to Microsoft 365.

Martello provides you with 24/7 proactive digital experience monitoring to effectively manage the service quality of the Microsoft 365 suite of services. This means that you will be able to proactively manage any service incident before it affects your customers to ensure consistent and reliable service delivery. Learn more about Martello’s solution for managed service providers here and become Microsoft 365 managed services industry leader.

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How Martello Helps You Measure & Share SLAs/OLAs with your Customers & Lines of Business https://martellotech.com/blog/how-martello-helps-you-measure-share/ Fri, 09 Jul 2021 16:08:02 +0000 https://martellotech.com/?p=33882 The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of...

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The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service. Objective Level Agreements (OLAs) are similar in the sense that a commitment to maintaining a certain objective is set, but it is made between the IT team and the Business Lines. The inevitable questions regarding these agreements and how they relate to maintaining productive businesses is: how are these SLA and OLA agreements measured and how can they be used to benefit my business and/or achieve a specific set of business goals? 

Microsoft Limitations

Imagine your business utilizes Microsoft 365 services; to ensure optimal productivity for your team’s use of Microsoft Teams you establish an SLA with Microsoft that “guarantees” the availability of Microsoft Teams and regular uptime of the service. However, a change in the traditional workplace structure we were all accustomed to was upended by unforeseen circumstances (aka global pandemic) which drastically changed how and where most of your staff works. Instead of your entire team working out of managed offices, 95%+ of your staff now works remotely for the foreseeable future. When staff worked out of an office it was easier for IT to manage activity and resolve issues because everyone was on the same network, but with everyone dispersed it becomes more challenging, especially when it comes to proving an issue was caused by the service provider. Also, consider that for Microsoft Teams the Microsoft BI reports on the ‘average voice quality’ only.  There are  SLA reports for Teams performance and voice quality, but only from a Microsoft datacenter point of view. There are no custom SLAs extended to network and local IT or other Microsoft 365 workloads and no way to effectively measure the quality of the service being delivered around the clock, or when an SLA is breached.  

When it comes to the Microsoft 365 services being provided Microsoft does not own any of the associated networks, ISPs, or datacenters your organization uses; they are solely responsible for their own Microsoft network. This means that problems with their service that arise from network issues on the business’ end (including networks and ISPs of remote staff) are not protected under any SLA. SLAs do not guarantee the quality of service that is being received, but the availability and performance of the service itself from a provider point of view.  Therefore, to measure the level of service that is effectively delivered to Business Lines, organizations are choosing OLA that enables them to take into account every component of the service delivery to the end-users.

Martello Solution – an SLA tailored to your business needs

To facilitate an environment that promotes optimal user productivity IT service managers need as much data on the quality of the service being delivered as possible. Our Martello solution allows service managers to understand the service performance down to the user level. With that understanding comes an improved overall experience and a clearer pathway toward productivity. Here’s a closer look at what that means for your business: 

  • Provides 24/7 service performance tests & reports that continuously measure each Microsoft 365 workload to each critical site –  
  • End-to-end OLA reports for remote workers including the service delivered by Microsoft & the ISP 
  • Automatic SLA/OLA calculation with a target reach 
  • Custom extended SLAs that include every necessary component to deliver the service such as authentication system, network, ISP, devices, etc.  
  • Ability to identify the root cause of an SLA breach to continuously optimize the service performance level 
  • Pinpoints the users that are affecting the overall SLA achievement and provides data to negotiate the achievement of the SLA 

With Martello, you will be able to effectively detect where problems are coming from by identifying the root cause, properly (and more quickly) troubleshoot the issue when and if it does arise and not be impeded by issues you’ve dealt with before; create a clearer path to navigate your business forward. 

Our solution empowers your IT team to fix problems faster to reach better SLA achievement and grants the sharing of comprehensive reports on the quality of your Microsoft Teams and Microsoft 365 service to your stakeholders. Let Martello help you tailor your SLA/OLA to your specific business needs and justify a more accurate budget for investment into achieving the optimal user experience. Learn more about our SLA monitoring here 

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Establishing & Monitoring Your Microsoft Teams https://martellotech.com/blog/establishing-monitoring-your-microsoft-teams/ Fri, 25 Jun 2021 20:17:28 +0000 https://martellotech.com/?p=33831 Service Quality Baseline with Martello To maintain effective Microsoft Teams performance, you must first understand two things: the metrics that define an optimal Microsoft Teams performance and where your Teams performance currently ranks against those metrics. By establishing a Microsoft Teams service quality baseline for...

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Service Quality Baseline with Martello

To maintain effective Microsoft Teams performance, you must first understand two things: the metrics that define an optimal Microsoft Teams performance and where your Teams performance currently ranks against those metrics. By establishing a Microsoft Teams service quality baseline for your business, you can determine what is normal in terms of performance, and what isn’t. More importantly, you can identify where and when your focus should be to improve the overall user experience. It’s also important to note that regional location plays a major factor when determining baseline as well, and it can vary from site to site.

Measuring Teams Performance 

Measuring a location’s ability to provide a decent Microsoft Teams user experience before, during, and after any deployment is critical. The following are some of the top compulsory metrics that offer the most effective insight into maintaining a high-quality Teams experience.

MOS

  • The MOS is usually a score that is based on a questionnaire sent to the users, like the one you have after each call on Teams: “Please rate the quality of the call from One to Five stars” (5 being excellent, 1 being poor). That is why you can’t have a MOS superior to 5. The problem is that when you want to assess your environment (or even during migration) you don’t have enough feedback to get this score. Microsoft has worked with other network specialists on the definition of Network MOS metric that can predict the value of the Wideband Listening Quality Mean Opinion Score (MOS-LQ). To calculate that, multiple factors are considered such as the latency, packet loss, Jitter, the codec used, etc. As for the real MOS, the Network MOS ranges from 1 to 5, but due to the compulsory impact of the audio codec, the highest score is usually around 4.4. Average MOS: 4.37

Packet Loss Rate

  • This represents the amount of packet loss for 15 seconds (for example if 1000 packets are sent in 15 seconds and 50 are lost, it will generate a 5% packet loss). A high packet loss will lead to a moment of silence during a call or to a degradation of the voice quality giving people ‘robot voices’. Microsoft recommends keeping it at 1% during a 15-second call. Less than 3% packet loss should provide a decent call quality. Between 3-7% packet loss there is a noticeable performance impact. Over 7% packet loss and the call quality will be severely lacking. Average packet loss: 0.18%

Jitter (also called Packet Inter-Arrival Jitter: In Millisecond)

  • The Jitter is the size of the buffer that is needed to store packets before reconstructing them in the correct order. It can be compared to an audio packet waiting room. The value of the Jitter is calculated over every period of 15 seconds. A low Jitter number means that the connection to the call is good and solid. A large Jitter buffer provides an additional delay in calls; it is a sign of congestion of the network.  Ideal Jitter: 3.96ms

You can download our Microsoft Teams Performance guide here for our full list of performance metrics.

Microsoft Limitations

Although Microsoft’s CQD (Call Quality Dashboard) ‘is designed to help Teams admins and network engineers monitor call and meeting quality’ and drive performance quality at an organization-wide level, it is limited in what it can provide. There are no alerts, no integration with ITSM, and no correlation with network information which makes it challenging to effectively monitor and ensure the quality. This is where Martello’s solution comes in.

Martello solution 

With Martello’s solution you can ensure the optimal route to the cloud at any time – and get a network performance baseline per site and region.  Our 24/7 synthetic transactions measure, alert and report on the level of service per site and correlate this data with other existing monitoring tools you are using; this synchronizes everything in ITSM, shows the root cause of any service issue (Microsoft related or internal equipment, service provider, etc.) and provides extended service baseline monitoring and reporting on every component that affects sustaining an optimal level of performance.

Here are some of the benefits that Martello can provide for your IT team and overall business:

  • IT can ensure baseline performance objective in every site.
  • IT can proactively warn the user when issue are affecting the performance baseline
  • Limit impact on business when issue
  • Reduce MTTR when objective is not reach
  • Benchmark site to understand better why the baseline is not reach

Define your Microsoft Teams service quality performance baseline and gain peace of mind over the experience members of your business are having. Learn more about taking control of Microsoft Teams performance by registering for our upcoming webinar

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Boost Business Productivity By Taking Control of Microsoft Teams Performance https://martellotech.com/blog/boost-business-productivity/ Thu, 24 Jun 2021 11:48:20 +0000 https://martellotech.com/?p=33807 It’s one thing to be using Microsoft Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls to lags in response time to jittery video connections – Teams isn’t without its daily problems.  And yet, you’re being held responsible to not...

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It’s one thing to be using Microsoft Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls to lags in response time to jittery video connections – Teams isn’t without its daily problems.  And yet, you’re being held responsible to not just make sure Teams is up and running but to also improve the quality of the user experience and overall business productivity.

So, how can you improve the performance of Microsoft Teams and increase user productivity? It’s a two-step approach.

Step 1 – Measure Teams performance

Understand what optimal Microsoft Teams metrics are by downloading Martello’s ultimate Teams performance guide here.

Step 2 – Educate to improve business productivity

Take part in our upcoming webcast featuring Martello’s VP Product Management Rob Doucette and Microsoft MVP Nick Cavalancia. They will discuss:

  • What Teams performance metrics are needed to take control of business productivity?
  • How synthetic transactions and real user metrics increase visibility and insight to drive actionable change.
  • Why combining these technologies together dramatically improves the Microsoft Teams and user experience.

Make sure to take part in our Boosting Business Productivity By Taking Control of Microsoft Teams Performance webinar.

Register here

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How Monitoring Microsoft Teams Service Quality https://martellotech.com/blog/how-monitoring-microsoft-teams-service-quality/ Fri, 18 Jun 2021 19:00:29 +0000 https://martellotech.com/?p=33761 Benefits IT VIPs The effects of remote work go beyond an employee trying to remain productive and stay connected to their team. The organization’s IT team must deal with a host of challenges that stem from trying to keep everyone effectively connected to a network when...

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Benefits IT VIPs

The effects of remote work go beyond an employee trying to remain productive and stay connected to their team. The organization’s IT team must deal with a host of challenges that stem from trying to keep everyone effectively connected to a network when there are things such as different internet service providers and routing paths to contend with. Another challenge faced by IT is the influx of ‘poor call quality issues because of the varying internet connections, equipment setups, etc. Ultimately it is the business that suffers the consequences. Without the proper visibility, it becomes that much harder for IT to be proactive and be alerted of impending service quality degradation in real-time. This blog will examine how monitoring Microsoft Teams service quality with Martello helps provide IT VIPs proactive support for an enhanced Microsoft Teams performance. 

Microsoft Limitations 

The shortest distance between two points is a straight line; this statement applies to both the physical and digital world. Let’s focus on the digital part and what that means for telecommunications. When it comes to network architecture a direct connection to the internet source is the best way to ensure effective connectivity and service delivery. However, as cloud networks continue to be the option of choice for businesses for their ability to empower remote and hybrid work environments, the concept has evolved.  

According to Microsoft: “prior to the advent of cloud services such as Microsoft 365, end-user Internet connectivity as a design factor in network architecture was relatively simple. When Internet services and websites are distributed around the globe, latency between corporate egress points and any given destination endpoint is largely a function of geographical distance. In a traditional network architecture, all outbound Internet connections traverse the corporate network and egress from a central location. As Microsoft’s cloud offerings have matured, a distributed Internet-facing network architecture has become critical for supporting latency-sensitive cloud services.”  

Essentially Microsoft recommends a direct connection between the user and the Microsoft 365 cloud services for the most effective service. When this doesn’t occur, however, latency issues arise. The below image depicts the traditional network architecture that many enterprises have used/continue to use. Martello’s VP partnerships remarked in our ‘Managing Microsoft Teams Performance Anywhere, Anytime’ webinar last year that “most enterprise IT are still using this traditional architecture, despite a large acceleration in cloud adoption; remote offices using MPLS to connect to the datacenter, remote workers using a VPN to connect to the datacenter, and after the datacenter everything egresses to the internet and then finally Microsoft 365.” This extends the road from end-user to Microsoft 365 which increases latency and can invite potential service challenges into the fold.  

Microsoft offers recommendations to those using the traditional network architecture to optimize the connection to Microsoft 365 services which equates to shortening the distance between the end-user and Microsoft 365 through methods such as ‘split tunneling’ (when the VPN sends optimized traffic directly through the user’s local internet connection). While this helps improve the service connection, what about service quality? 

Since understanding the service quality of Microsoft 365 services – especially a communication tool like Microsoft Teams – and being notified of any service quality issues as/before they happen is imperative, this can be detrimental toward business productivityLuckily, Martello is here to change that. 

Martello Solution 

Our digital experience monitoring provides a comprehensive solution to help ensure your IT team can effectively measure Microsoft Teams service quality and be alerted to signs of service degradation as early as possible. Here is how our solution can achieve that: 

Resolving poor Microsoft 365 service quality issues starts by first understanding where the issues stem from. 90% of performance issues that enterprises face with Microsoft 365 services are caused by the enterprises’ own network and infrastructure. This means that remedying the problem lies solely on the business. The Martello Gizmo solution helps IT gain a complete view of the Microsoft 365 service quality delivered to their business lines through 24/7 service quality dashboards that provide real-time and historical service performance data (with built-in SLA) for every major workload.

For Microsoft Teams performance specifically, being able to quickly identify and remedy the root cause of a performance issue is crucial to maintain effective service quality. By assessing the performance of a users’ route to the cloud you can effectively visualize the network path, any associated latency issues and receive real-time data (including RTT, Jitter, and packet loss) to better understand bottlenecks and optimize network performance.   

Our Active Network Path Monitoring tests the network paths between your users’ sites and Microsoft Teams services – site by site- and provides data to help ensure user productivity, satisfaction and improve the overall quality of service by: 

  • Monitoring the network performance delivered to VIPs, Microsoft Teams rooms, office locations, and home/remote offices. 
  • Monitoring the internet service providers network service quality 
  • Monitoring the overall health of your route to the cloud 

Maintaining reliable Microsoft Teams performance requires visibility into the service quality; consistent testing of the networks, the performance of the users’ path to the cloud, and the ability to identify and troubleshoot issues quickly empower IT to ensure maximum productivity for the VIPs and their business linesLearn more about how Martello’s DEM solution can help your IT team measure and optimize Microsoft Teams service quality for enhanced performance. Make sure to download our ultimate Microsoft Teams performance guide and register for our ‘Boosting Business Productivity by Taking Control of Microsoft Teams Performance’ webinar 

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How Martello Helps Managed Service Providers https://martellotech.com/blog/how-martello-helps-managed-service-providers/ Wed, 16 Jun 2021 20:13:50 +0000 https://martellotech.com/?p=33732 Deliver Reliable Microsoft 365 Services It’s no secret that the modern era in which we live and work must fulfill an ever-increasing demand for digital transformation, especially when it comes to business. Microsoft Teams’ growth over the past year has been exponential, and while many companies...

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Deliver Reliable Microsoft 365 Services

It’s no secret that the modern era in which we live and work must fulfill an ever-increasing demand for digital transformation, especially when it comes to business. Microsoft Teams’ growth over the past year has been exponential, and while many companies rely on Microsoft 365 for their business continuity, very few of them have the tools to manage and support these services internally.  When most of your business operations are conducted online, the need for daily reliable service and optimal performance is critical. This is where Cloud & Managed Service Providers must adapt.  

Providing break-fix support like any Cloud Service Provider (CSP) on the market is no longer sufficient, especially when performance issues cause business disruption in a similar fashion to unavailability.  

To stand out and provide true business value for their customers, Managed Service Providers and Cloud Service Providers need to be proactive to ensure service quality – not only fix it when it’s broken.  

However, it is almost impossible to get full visibility on the level of service delivered to end-users without proper tooling, as it relies on multiple systems including: 

  • Microsoft datacenter  
  • The route to the cloud the end-users 
  • Hybrid authentication 
  • Additional servers & services managed by the service provider 

Information is available from several places but is incomplete and is never correlated to give NOC & ServiceDesk teams the ability to proactively detect arising issues before they impact their customers.  

That’s where Martello Technologies comes in.  

With more than 10 years of Microsoft 365 experience in service quality monitoring for Enterprise customers, Martello has developed a set of tools now available for CSPs & MSPs that brings their services into the next tiers of service delivery management.  

Martello’s solutions enable Managed Service Providers to:  

  • Monitor and ensure 24/7 Microsoft 365 end-to-end service delivery 
  • Automatically calculate, and manage Service Level Agreements (SLAs) 
  • Provide true proactive support 

This level of service puts CSPs & MSPs at the same level of expertise as Enterprise IT teams, ensuring service quality for their business lines.  

With Martello you can combine the insights from Real User Monitoring, with 24/7 Microsoft 365 synthetic transactions and your existing monitoring data into end-to-end customer services that relate to your ITSM tooling.  

Take control of the new normal by empowering your team to meet and exceed its business expectations. 

Check out our partner program and see how Martello solutions can help you deliver more value to your customers with Microsoft 365 services.  

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Martello Launches Global Partner Program https://martellotech.com/blog/martello-launches-global-partner-program/ Mon, 07 Jun 2021 20:32:15 +0000 https://martellotech.com/?p=33627 A critical component of continued growth and development for an organization is the ability to form alliances that are mutually beneficial. Martello is happy to help shape the next level of Microsoft 365 and cloud hybrid services with our newly launched Partner Program.  Martello’s Partner Program is designed to empower Microsoft 365...

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A critical component of continued growth and development for an organization is the ability to form alliances that are mutually beneficial. Martello is happy to help shape the next level of Microsoft 365 and cloud hybrid services with our newly launched Partner Program. 

Martello’s Partner Program is designed to empower Microsoft 365 Partners to face the constant challenge of guaranteeing stellar service delivery with value added services for Microsoft 365 and hybrid cloud services such as Azure, AWS and the Google Cloud Platform. By working with our partner success team, we can help your business develop new lines of business or strengthen existing offerings.  

Develop new service tiers to increase your value proposition – Ensure Microsoft service reliability 24/7 and become the trusted advisor for any cloud delivery project. 

Improve customer stickiness – Provide full visibility into service quality with custom SLAs, a real-time service delivery view and advanced Microsoft 365 troubleshooting insights. 

Reduce support and overhead costs– Don’t wait for end users to complain to fix their issues. Identify and fix problems before they impact user satisfaction and decrease productivity. 

Extend your lines of business with cloud services – Martello’s solutions allow you to easily discover, monitor and manage public cloud services such as Azure, AWS or the Google Cloud Platform on top of Microsoft 365. 

Choose your preferred business model – With more than 10 years of channel development, the Martello partner success team is working with VARs, MSPs, consulting, and technology partners to adapt our offering to your business needs. 

Learn More

Partners can access MSP and VAR specific packages, which come with built-in industry best practices to help partners stand apart from the traditional break-fix model, reduce support costs while creating a happier, more productive, and more profitable customer.  

You can read more about Martello’s Partner Program launch in the official press release and get specific program details and use cases from the Partner Program page 

See the value that Martello an bring to Partners.  

Contact us directly if you’re ready to join the Martello Partner Program. 

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Improve Business Productivity https://martellotech.com/blog/improve-business-productivity/ Thu, 27 May 2021 12:59:15 +0000 https://martellotech.com/?p=33480 With Martello’s Microsoft Teams Performance Guide In the past year, Microsoft Teams has become one of the top videoconferencing and telecommunications platforms that have helped keep businesses productive throughout this global pandemic.  Pivoting to remote/hybrid work environments in the long term is more easily achieved...

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With Martello’s Microsoft Teams Performance Guide

In the past year, Microsoft Teams has become one of the top videoconferencing and telecommunications platforms that have helped keep businesses productive throughout this global pandemic.  Pivoting to remote/hybrid work environments in the long term is more easily achieved with a service like Microsoft Teams, which makes ensuring and maintaining optimal service on your end that much more important. Behold the key to help improve business productivity and optimize your Teams performance.

Martello has developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to measure and outlines Microsoft’s best practices to improve the overall Teams experience.

What’s Inside the Guide

  • Top 8 Metrics to assess your Microsoft Teams performance
  • Microsoft’s recommended results
  • Best practices for the use of the metrics

A Martello Solution for Teams Monitoring

Here’s why you should choose Martello for your Teams Monitoring:

  • Ensure Business Lines Productivity
    • Automatically detect potential Teams service problems affecting your users while providing all of the data you need to decrease the mean time to repair.
  • Ensure Workload Deployment Success
    • Anticipate Teams performance issues at any of your critical sites, assess their readiness to handle the load of new users and prevent productivity loss.
  • Assess & Optimize Your Network Route
    • Measure the performance of your route to the cloud and how your infrastructure and network affect the Teams end-user experience.
  • Maximize ROI of Your Network Optimization Products
    • Quantify with accurate statistics on how your network changes are affecting the Microsoft Teams user experience.

Get the Ultimate Teams Performance Guide

Download the Ultimate Teams Performance Guide here and help optimize Teams performance and learn more about Martello’s Microsoft Teams performance monitoring solution.

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How Martello’s DEM Benefits Mitel Partners https://martellotech.com/blog/how-martellos-dem-benefits-mitel-partners/ Fri, 21 May 2021 20:48:40 +0000 https://martellotech.com/?p=33442 The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization. One of our new solutions – Real User Monitoring –  adds a powerful level of data correlation to Martello’s current DEM suite, providing IT teams with proactive insights into when problems with Microsoft 365 will arise, but also...

Cet article How Martello’s DEM Benefits Mitel Partners est apparu en premier sur Martello Technologies.

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The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization. One of our new solutions – Real User Monitoring –  adds a powerful level of data correlation to Martello’s current DEM suite, providing IT teams with proactive insights into when problems with Microsoft 365 will arise, but also provides insight into what is happening with real users and their activities, whether they are working at the office or remotely.  This blog will examine how Martello’s DEM solutions can help benefit Mitel partners. 

Extending Mitel support to Microsoft Teams & other Microsoft 365 managed services 

Our MPA solution helps Mitel partners precisely monitor the quality of the unified communication services they are using – down to the specific user. As Mitel partners customer base continues to adopt Microsoft Teams the partners need a way to effectively monitor their Microsoft Teams call quality, and whether they are P2P, conference calls or calls made through PSTN/direct routing, etc. in addition to their other Mitel services.  

Microsoft’s Limitations 

Mitel partners that are managing customers using Microsoft Teams often have access to the Microsoft Call Quality Dashboard however a lack of alerting functionality, inability to group calls or users and the absence of correlation functions with infrastructure & network monitoring metrics limits what they can achieve. Mitel partners can monitor other Mitel services but are not able to effectively monitor the Teams service quality for their clients with this dashboard alone and require a solution that can assist them. This is where Martello comes in.  

The Martello Solution 

Our DEM solutions help Mitel partners extend the reach of their services and ensure that their clients can effectively continue to use different Microsoft 365 services – in collaboration with Mitel services – with ease. Since Microsoft 365 services are multi layered in terms of their functionality and capabilities (and all of the processes behind the scenes that we don’t see) the solutions also need to be multi faceted and varied to cover a wider range.  

Martello iQ part of our digital experience monitoring (DEM) solution for Microsoft 365 offers a single pane of glass where all pertinent issue alerts are clearly displayed and easily identified. It correlates information from existing infrastructures/network monitoring tools and provides 24/7 digital experience monitoring, offering our Real User Monitoring solution and will soon also include our Active Network Path Monitoring (ANPM) solution that ensures the network path performance from users’ location to Microsoft Teams services. This acquired data provides necessary insight to Mitel partners to assist in extending their managed services of Microsoft Teams and Microsoft 365. Multiple instances of MPA can be managed under this single pane of glass as well. This solution helps to increase customers’ retention, reduce support costs and the MTTR in the case of an issue and helps to differentiate their offering to win more business. 

In addition, our Real User Monitoring solution provides the call quality data and alerts to better understand the service delivery for each Mitel partner customer user; it will also soon provide PSTN and direct routing call quality alerts. This solution enables proactive support for Microsoft Teams voice without the need for any additional product installation.  

A Martello solution helps Mitel partner customers effectively monitor the service quality of Microsoft Teams and other managed Microsoft 365 services. Learn more about Martello for managed service providers and our ‘work from anywhere’ solutions today. 

Cet article How Martello’s DEM Benefits Mitel Partners est apparu en premier sur Martello Technologies.

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