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Within an organization, the Network Operations Center (NOC) and Security Operations Center (SOC) teams need to work together to maintain optimal network performance. These teams are also responsible for ensuring both overall security and the availability of IT services for their business lines.

The responsibilities assigned to these two teams can sometimes be blurred. For example, security events can result in network performance and availability issues, or perhaps there is a new firewall rule that inadvertently ends up blocking legitimate traffic. A network event can also been seen as security threat when the inbound website gets hit during critical business processing periods or can also be a security threat such as a denial of service attack. These types of events fall into the jurisdiction of both teams to investigate and resolve.

However, events like this can be challenging to resolve as often these teams can experience a lack of visibility, have challenges with internal communication, need access to both shared data and resolution processes – especially for level 1 support. These challenges can result in finger pointing and increase response times when incidents occur.

Martello Vantage DX for NOC and SOC resolves many of these issues by presenting, in a single pane of glass, every available service or security threat.

What is Martello Vantage DX for NOC and SOC?

Martello Vantage DX collects and correlates production data into a single pane of glass both from your existing monitoring tools such as SCOM, Nagios, PRTG, etc. and also security vulnerabilities from software such as Qualys, NMAP, Nessus, etc.

This consolidated view allows tier 1 event monitoring for both NOC and SOC which results in improved collaboration between these two teams.

Martello Vantage DX helps by unifying alert monitoring and response functions – alert, qualification, triage, analysis, single ticketing / ITSM etc.) as well as powerful security data rendering and analysis. This unified view helps bring the SOC and NOC teams together to better protect your corporate data while serving your business lines demands for reliability.

Key Vantage DX Features

  • Provide a centralized hub for alerts, analysis, and responses.
  • Define and monitor IT objects from both the product and security point of view.
  • Define custom dashboards with matching IT assets (operation and security) to ease cross-domain procedures.

  • Access to clear OverSOC 3D risk visualization.
  • Calculate vulnerability index to qualify threats and prioritize risks to your environment.
  • Improve incident response workflows between IT teams with improved communication and better efficiency.

  • Correlate availability and performance alerts with vulnerability detection into service incidents directly sent to ITSM tools such as ServiceNow, TOPdesk, Jira, etc.
  • Streamline ITSM processes to qualify, prioritize and assign IT incidents and to speed resolution.

  • Organize and group IT assets into dashboards and business services that make sense for NOC, SOC, business application service management and business lines.
  • Allow SLA on service availability based on both NOC and SOC data and events.

Better Protect your Corporate Data While Ensuring Optimal Service Delivery for your Business Lines

Why the NOC and SOC Must Work Together.

NOC and SOC OVERSOC

Key Vantage DX Benefits

  • Holistic view of the organization.
  • Deep-dive into either security or network issues from a single pane of glass.
  • Explore cross-domain incidents that involve both production and security.
  • Better communication across the organization (NOC, SOC, management, business lines and ITSM).
  • Avoid finger pointing between IT teams.

  • Better protection from security threats that could bring down critical network operations.
  • Reduce service availability issues caused by cumbersome security procedures.
  • Ensure that services remain available when analysts must investigate a cybersecurity incident.
  • Reduce false positives and the related downtime.

  • Reduce the risk of a security threat to grow due to a delay in communication between the teams.
  • Reduce the financial impact of a security breach or production issue.
  • Improve the management of growing access points and end-points.

  • Use ElasticSearch to mine internal data for threat intelligence and indications of any compromises.
  • Create and save searches to create custom groups and dashboards of the critical assets to be monitored.

Get started with Martello Vantage DX for NOC and SOC!

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