As the complexity of the IT environment increases due to hybrid and cloud architectures, the number of monitoring alerts around each component and business service managed by ITSM tools keeps growing.
Alert storms for service incidents are getting stronger due to multiple monitoring tools perceiving the same IT components in different ways. This increases the time to resolution.
Without a powerful way to correlate IT assets and events or alerts into service tickets it is very difficult for IT to manage this effectively.
What is Martello Vantage for TOPdesk?
Martello Vantage DX upgrades TOPdesk by adding true event management and service mapping capabilities. By correlating alerts from multiple sources into service incidents and matching them with TOPdesk assets, Martello Vantage DX cuts through event noise to focus on actionable insights.
Your monitoring data is consolidated, filtered, and correlated into visual service dashboards that identify the root cause of a service outage and can calculate custom SLAs for your on-premise, cloud and hybrid infrastructure.
Martello Vantage DX is the solution to work smarter with TOPdesk.
Martello Vantage DX for TOPdesk Freemium
- “Google search” through all of your incidents and assets.
- Find any incidents in seconds across the entire IT environment, no matter which tool is generating the data.
- Detect alert patterns based on custom attributes.
- Easily perform “post-mortem” analysis on any problem or incident.
- Search through multiple TOPdesk instances.
- Define custom reporting based on search.
- See how many tickets have been created in the last 24 hours.
- Know what is the number of tickets currently open for a specific operator or user.
- Know which tickets have been open for a specific period.
- Real time MTTR calculations vs current monitoring health.
- Know which CI is the worst in my service?
- Get any real time results you want based on any (custom) property within TOPdesk.
Key Benefits
- Filter and correlate alerts from SolarWinds, Nagios, SCOM, Azure, AWS, etc. into service tickets.
- Reduce event noise by up to 90%.
- Get the status of every active alert for a given service ticket in real time.
- Identify and prioritize health issues easily by understanding visually how they impact business critical services.
- Identify root cause across your entire on-premise, cloud and hybrid environment.
- Get true event management for all your monitoring tools.
- Create and share service dashboards for NOC, helpdesk and management by correlating monitoring data.
- Define, calculate, and share SLAs by correlating monitored objects into business services.
- Move from problem solving to proactive service delivery management.
Key Features
- See critical relationships and dependencies between infrastructure and business services.
- Access the source of the alerts directly with contextual information (asset, impacted service, root cause analysis, owner, etc.).
- Integrate and correlate AWS, Azure and Google Cloud Platform data into TOPdesk.
- Correlate cloud services and on-premise network monitoring data to define cloud and hybrid service boards.
- See critical relationships and dependencies between infrastructure and business services.
- Access the source of the alerts directly with contextual information (asset, impacted service, root cause analysis, owner, etc.).
- Agentless architecture.
- Tag based automatic service mapping.
- Fully automated.
- Single pane of glass for all your IT assets, alerts and business service incidents.