Full article published on Telecom Reseller website March 29th, 2021
What is Digital Experience Monitoring (DEM)
Digital experience monitoring (DEM) describes software used to track, discover, and optimize the end-user experience of cloud-based SaaS services, such as video conferencing, UCaaS, CRMs, and productivity suites. By monitoring the user experience, businesses can understand the overall performance, functioning, and usability of the SaaS tools they rely upon. DEM moves beyond traditional network and application performance monitoring; analytical tools and data correlation are used to examine, identify and address problems that could impact the user experience for cloud-based services.