Within an organization, the Network Operations Center (NOC) and Security Operations Center (SOC) teams need to work together to maintain optimal network performance. These teams are also responsible for ensuring both overall security and the availability of IT services for their business lines.
The responsibilities assigned to these two teams can sometimes be blurred. For example, security events can result in network performance and availability issues, or perhaps there is a new firewall rule that inadvertently ends up blocking legitimate traffic. A network event can also been seen as security threat when the inbound website gets hit during critical business processing periods or can also be a security threat such as a denial of service attack. These types of events fall into the jurisdiction of both teams to investigate and resolve.
However, events like this can be challenging to resolve as often these teams can experience a lack of visibility, have challenges with internal communication, need access to both shared data and resolution processes – especially for level 1 support. These challenges can result in finger pointing and increase response times when incidents occur.
Martello Vantage DX for NOC and SOC resolves many of these issues by presenting, in a single pane of glass, every available service or security threat.
Martello Vantage DX collects and correlates production data into a single pane of glass both from your existing monitoring tools such as SCOM, Nagios, PRTG, etc. and also security vulnerabilities from software such as Qualys, NMAP, Nessus, etc.
This consolidated view allows tier 1 event monitoring for both NOC and SOC which results in improved collaboration between these two teams.
Martello Vantage DX helps by unifying alert monitoring and response functions – alert, qualification, triage, analysis, single ticketing / ITSM etc.) as well as powerful security data rendering and analysis. This unified view helps bring the SOC and NOC teams together to better protect your corporate data while serving your business lines demands for reliability.