Whether providing financial, legal or real estate services, professional service providers are highly dependent on accessing Internet-based resources and communications services to perform daily activities such as financial trading and running customer transaction applications.
In this context, business communications network connectivity and performance are mission-critical, and downtime very expensive. From the clerks entering data and filing documents online to senior partners’ video and phone conferencing with clients, when communications services or Internet connectivity fails, billable hours get lost and productivity is seriously impaired. Proper planning and the implementation of a strong network performance management strategy can ensure not only uptime but also profitability for real-time applications.
IT VISUALIZATION: MONITOR FINANCIAL APPLICATIONS, ONLINE PORTALS OVER A PRIVATE-CLOUD INFRASTRUCTURE
Modern banks and other financial bodies, as well as law and consultancy firms, operate in an increasingly complex, technology-based ecosystem: Online accounts, databases, phone systems, computers, billing systems, etc. Keeping track of these various objects, applications and systems can be a tedious operation, and any outage could cost millions of lost revenue.
With a significant operations team conducting a large amount of monitoring on the network and IT environments, the capacity to organize data and alerts becomes critical.
Having a customized dashboard that is dynamic to support a constantly changing environment helps to quickly identify where a critical outage is occurring within an application, enabling IT teams to pinpoint the root cause of the problem.
UNIFIED COMMUNICATIONS (UC) PERFORMANCE MANAGEMENT: QUALITY YOU CAN HEAR
Poor Voice Quality doesn’t only make it difficult for employees to hear their clients, but it negatively affects the overall image projected by your organization. For institutions such as banks, where clients need to know their funds can be accessed at every hour of the day, a dropped call can be a sign of poor overall network performance.
Martello’s UC performance management solutions ensure that your calls or video-conferences will not be affected by poor network connectivity. Martello’s product suite offers UC Network Health Testing to guarantee stellar voice performance. By deploying multiple circuits and continuously monitoring voice-relevant metrics such as jitter, RTT, echo, and packet loss, Vantage can steer real-time traffic onto the optimal path at all times, preventing any voice degradation and ensuring a smooth conversation.
