Solutions for Service Providers


The growth in real-time communications services like unified communications (UC) on cloud-hosted networks has increased complexity and demand for bandwidth.

The Challenge

As service providers grow their businesses, the challenge of delivering reliable performance and business continuity is significant.

UC performance management solutions like Martello’s provide visibility into end-user network performance and our SD-WAN solutions solve performance issues.  Service providers must deliver round-the-clock service quality and availability, meeting rising customer expectations to minimize churn. There are very few solutions that give Service Providers the means to both monitor and solve network performance issues. Martello delivers value to service providers,  giving them the tools to build a robust architecture to improve end-user experience.

The Solution

Martello’s modular suite of products is designed to give service providers and enterprises confidence in the performance of real-time services on cloud and enterprise networks. It includes UC performance management software and SD-WAN technology.

Together, these tools prevent downtime and reduce the cost and complexity of support.

Deployed in more than 7,000 enterprise and service provider networks around the world.

Martello’s solutions offer the following benefits to telecom service providers:

FASTER PROBLEM RESOLUTION – 24/7 monitoring of device availability and performance metrics such as voice quality ensure that problems on the network are detected quickly. Alerts are delivered in real-time via email, SMS or Twitter DM. Active testing tools help identify the source of the problem, and secure remote access is available for off-net or on-premise devices.

REDUCE COSTS – By empowering first level support personnel with actionable data and tools, many typical network problems can be resolved without intervention by more costly technicians.

BE MORE PROACTIVE – Service providers can shift their delivery model to a more proactive approach, rather than reacting to downtime. Studies show that 73% of network problems are identified by end users calling in, rather than the IT department. With Martello Vantage, service providers receive alerts when issues predictive of failure occur, allowing them to address the issue before it can cause downtime for the customer.

REDUCE CUSTOMER CHURN – With Martello Vantage, many problems can be resolved before the customer is impacted. Service quality and fast problem resolution increase customer satisfaction and minimize churn. While competing service providers are reacting to downtime, those with Martello Vantage can proactively prevent it.

INCREASE REVENUES – Service providers using Martello Vantage can increase contract renewal rates with high service quality – resulting in more revenue. By meeting SLA targets, service providers can avoid lost revenues. In many cases, service providers can also upsell advanced management features, such as reports.

IMPROVE PRODUCTIVITY – Rather than navigate multiple proprietary support systems, Martello Vantage lets service providers access data on devices and applications using a single pane of glass. Featuring a data rich dashboard and a series of real-time alerts, Martello Vantage makes it faster and easier to detect and address problems.

“Historically, selling the box and the software was all you needed to do, but now we must earn customer loyalty by having a complete virtual solution that gives us a sound competitive advantage. Martello's solution gives us comprehensive visibility into a customer’s quality of service and allows us to respond quickly. We include our network monitoring and management solution CloudNOC powered by Martello Technologies as one of our core advantages”.
– Mitel Cloud Solutions
Mitel Cloud Solutions
“Martello's solution gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal”.
– VoIP Networks
VoIP Networks
Martello’s solutions deliver confidence that your customer’s complex networks will perform reliably – around the clock.