Alert storms did not stop with the move to hybrid and cloud environments. On the contrary, alerts for failing components coming from multiple monitoring tools are flowing to ServiceNow, creating incidents that are difficult to correlate and manage. To manage this more effectively, IT needs a powerful way to correlate IT assets and events/alerts into service tickets and service mapping dashboards.
Martello Vantage DX upgrades your ServiceNow by adding true Event Management and Service Mapping capabilities. It enables ITSM teams to drastically reduce alert/incident noise, understand the impact of incidents on service delivery, and prioritize service resolution for the problems that matter the most.
By correlating alerts from multiple sources into service tickets and matching them with ServiceNow CIs, Martello Vantage DX provides a true, cost-effective alternative to ServiceNow ITOM Event Management.
Your monitoring data is consolidated, filtered and correlated into visual service dashboards that identify service outage root causes and calculate custom SLAs for your on-premise, cloud, and hybrid infrastructure.