Event Management for ServiceNow
Martello provides a complete plug-and-play event management solution for ServiceNow customers.
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ServiceNow
ServiceNow
USD $16,500
ServiceNow Integration for Martello iQ
ServiceNow ITSM and Martello
Unified Event Management
Martello connects with leading IT infrastructure monitoring systems such as SCOM, Solarwinds, Nagios, Dynatrace, as well as public clouds Azure and AWS. Through its service-oriented perspective it correlates, filters and prioritizes alerts, and forwards only the critical business affecting outages by creating a single ServiceNow incident for the Service Desk to respond to.
Martello shows the real-time status of business services and allows both IT operations and IT service management to see end-user issues before they call the service desk. By acknowledging and creating an incident proactively, it can drastically reduce the number of end-user calls to the service desk and up to 50% of the problem resolution time. Root-cause analysis can be started immediately, and correlated issues can be highlighted whether they are end-user, application, or infrastructure-related. This proactive use of monitoring information helps organizations mature their IT operations by aligning it with their existing ServiceNow investment.
For ServiceNow and Martello customers this means
Unified Alert Management
Service Mapping
Incident Automation
IT Troubleshooting
Functional Specifications
- Retrieving all objects that inherit from the object type cmdb_ci.
- Retrieving all relationships between objects from the cmdb_rel_ci table.
- Retrieving all incidents from the incident table.
- An Incident can be created in the incident table.
- An Incident can be updated in the incident table.