As the complexity of the IT environment increases due to hybrid and cloud architectures, the number of monitoring alerts around each component and business service managed by ITSM tools keeps growing.
Alert storms for service incidents are getting stronger due to multiple monitoring tools perceiving the same IT components in different ways. This increases the time to resolution.
Without a powerful way to correlate IT assets and events or alerts into service tickets it is very difficult for IT to manage this effectively.
Martello Vantage DX upgrades TOPdesk by adding true event management and service mapping capabilities. By correlating alerts from multiple sources into service incidents and matching them with TOPdesk assets, Martello Vantage DX cuts through event noise to focus on actionable insights.
Your monitoring data is consolidated, filtered, and correlated into visual service dashboards that identify the root cause of a service outage and can calculate custom SLAs for your on-premise, cloud and hybrid infrastructure.
Martello Vantage DX is the solution to work smarter with TOPdesk.