The dramatic shift to remote work has presented new challenges for Managed Service Providers. With your client’s users moving outside the usual areas where your Service Level Agreements apply this provides you with an opportunity to demonstrate a proactive approach and leadership to deliver business continuity in a time of uncertainty.
An investment in video conferencing and unified communication solutions will help businesses take advantage of the opportunity of remote work. Unified Communications (UC) performance, as with any voice, video or VPN traffic, is tightly intertwined with the underlying network performance.
As applications and services move to the cloud, controlling the performance of these services is challenging. Integrating analytics, monitoring and optimization, you can ensure you are in control of cloud and enterprise networks.