Microsoft 365 and Microsoft Teams are Mission-Critical for Business Productivity
of Microsoft Teams performance issues are not caused by Microsoft.
of digital business initiatives will require I&O to report on users’ digital experience.
use third-party tools to aid in ensuring performance and availability of Microsoft 365 applications.
Delivering Reliable Service Quality Requires End-to-End Visibility
Microsoft Teams PSTN Availability and Quality for End Users
Ensure proactive support for Microsoft Teams PSTN calls to your Business Lines.
- Proactively support your users without asking them to open IT tickets.
- Ensure VIP satisfaction with Microsoft Teams cloud and PSTN voice quality services.
ISP Service Quality Issues Impacting your Microsoft 365 Performance
Know when a problem with an ISP will impact the delivery of Microsoft 365 and Teams to remote users.
- Correlate ISP network tests with alerts for voice quality degradation.
- Define and manage an ISP’s voice quality SLA.
Troubleshoot Microsoft Teams PSTN Call Issues
Detect and troubleshoot Microsoft Teams PSTN call quality.
- Detailed root cause of any poor-quality call or meeting.
- Provide visibility to every stakeholder including ITSM.
Microsoft Office 365 Performance when Returning to the Workplace
Track your network performance and service quality while people return to work.
- Track your network performance and service quality while people return to work.
- Prioritize and quickly resolve your Microsoft 365 service delivery issue.
Manage Every Obstacle on the Road to Microsoft Teams and Microsoft Office 365 Service Reliability
Enterprise IT network and infrastructure availability, scalability and performance are mission-critical to employee productivity and a return on investment of cloud services.
Martello Vantage DX helps you deliver to your users Microsoft’s promise of 99.9% quality of service and clearly identifying the internal third third-party bottlenecks that are truly affecting your user experience.
Discover Internal and Third-Party Provider Issues that Impact Microsoft Services Before Users are Impacted
Vantage DX continuously monitors the user experience of Microsoft 365 and Microsoft Teams to prioritize where IT needs to fix potential bottlenecks to get maximum ROI of their Microsoft investment.
Pinpoint in Seconds the Root Cause of Any Service Quality Bottlenecks
Martello Vantage DX correlates its detection data with network path analysis coupled with your existing infrastructure and monitoring data to fully understand where the problems are and who owns them.
Empower ITSM to Streamline Microsoft 365 and Microsoft Teams Service Management and Lower the Total Cost of Ownership
Correlate all monitoring events related to Microsoft Teams and Microsoft Office 365 services into meaningful incidents ready to be qualified, prioritized and assigned to the right team. Produce actionable Service and Objective Level Agreement (SLA, OLA) identifying service performance optimization possibilities.
Beyond the Microsoft Teams Call Quality Dashboard
Come discover how you can easily transform Teams CQD data into actual monitoring insights to ensure your business lines productivity and user satisfaction.Watch Now
Beyond the Microsoft Teams Call Quality Dashboard
Download this eBook to read insights and have the power to make Microsoft Teams better.Download now
How to Service Microsoft Teams? Start by Assessing the User Experience
Written by Nick Cavalancia, Technical Evangelist, Microsoft MVP, & CEO of Conversational Geek This is the second article in a 4-part series (part 1) intent on helping MSPs create services around…Read more
University of New Hampshire
UNH’s IT team has come to trust Martello Vantage DX’s monitoring and alarm capabilities and the metrics it provides them.Read more
“We lacked the necessary visibility to understand where in the journey from the end user to the Microsoft Datacenter a problem was occurring, particularly since we don’t have control over all components of this journey. This made it difficult to diagnose and address the problem efficiently for our users, who are now highly dependent on Teams to stay productive.”
Chris Brown, Head of Service Delivery for Berry Bros. & RuddLearn More
“Vantage DX has empowered our IT team to provide cost savings and strategic value to the organization, including implementing a Microsoft Teams SLA that we are confident we can meet or exceed, regardless of whether the user is working remotely or in the office.”Learn more
“The case for Martello is clear. The quantitative savings and qualitative benefits argue that implementing this DEM solution makes more sense than continuing to accept “Microsoft is down” as a substitute for outstanding service.”Learn more
“Two months later, after reviewing the assessment provided by Rapid Circle, the value of Martello's solution is quite clear. This tool can help us detect and repair issues faster and make us more proactive in delivering a good experience to our users.”Learn more
“Martello provides a level of depth not found within the Microsoft 365 platform itself, and although Microsoft improves the level of reporting available, they do not provide the full level of insight from clients to the service across core Microsoft 365 services in one place, nor are consistent.”Learn more