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Vantage DX New features New Capabilities in Vantage DX

With the latest release of Vantage DX, Martello is the first in the industry to deliver proactive monitoring for Teams Phone.  Robot managers will place calls to a phone number on the PSTN, to test if it connects and the quality.  These calls are continuous 7×24, every 10 minutes. This helps you to detect Teams Phone problems before they impact users.

To speed troubleshooting, in addition to visibility of the Call Quality Dashboard, Vantage DX gives you rich visibility of the SBC to see:

  • Multiple SBCs and the IP address of any devices between them
  • Source and destination of calls
  • SIP trunk connectivity and PSTN performance
  • SBC congestion and dropped packets
  • Call quality insights and alerts

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Drop in Teams Support Tickets

Our cost model indicates that up to 60% of potential issues can be mitigated with proactive monitoring.

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Reduction in IT Support Costs for Organisations with over 1000 Users

For organizations with over 1,000 users, proactive monitoring can halve the amount of IT support labor required.

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Decrease in Required Staffing for an Organization with over 10,000 Users

Organizations with over 10,000 users can expect proactive monitoring and enhanced diagnostics to cut required support staff by 2/3, so they can be refocused on other initiatives to transform your business.

What is the Value of Proactive Microsoft Teams Monitoring?

Teams downtime has a significant cost. See how we can help!

Welcome to the hot seat

Users expect Microsoft productivity solutions to work on demand — wherever they are, whenever they want.

It’s on you to deliver.

That’s not easy when you don’t have end-to-end visibility and the only problems you ever see are the ones that already happened.

Martello’s Vantage DX gives you the tools to detect issues proactively, resolve them faster, and uphold the toughest SLAs while keeping costs under control.

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Martello's Vantage DX

Martello’s Vantage DX is the only digital experience management solution purpose-built to enable frictionless Microsoft collaboration. It expands on and dramatically augments native Microsoft monitoring capabilities across Teams Meetings, Teams Phone and Teams Meeting Rooms

Proactive Detection

Identify problems before users are affected.

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Faster Resolution

Troubleshoot and fix issues in minutes instead of days.

SLA Enforcement

Meet user expectations with service-level agreements.

Cost Control

Optimize infrastructure and manage licenses to keep costs down.

Product Review: Vantage DX

Read the recent review by Microsoft MVP Brien M. Posey where he rates Vantage DX 4.9 out of 5 for its mix of purpose-built features for Microsoft Teams.

Brien Posey headshot

Martello has your back

Martello’s Vantage DX extends your reach for more insight and control:

  • Detect problems, often before users are impacted with 24/7 proactive monitoring and alerting, so you can proactively manage performance instead of just monitoring it.
  • Remove the blindspots that native Microsoft tools don’t see — the network between the endpoint and the data center, giving you end-to-end visibility to speed troubleshooting.
  • Get ahead of issues by analyzing trends, pinpointing patterns and preventing problems from arising in the first place.

Beyond Native Microsoft Tools

Unlock the Full Microsoft Experience

Merrie L.

“Vantage DX unifies all call and communication reports into one, ensuring top MS Teams call quality with lowest possible network interruptions. End-to-end data visibility and ease of viewing insights on dashboards make it the best performing solution I tried so far.”

Julia

“Scalability, integrations and ease of navigating the platforms are its best features. Operating our call center without interruptions is one of our top priorities and Vantage DX enabled us to achieve it by improving our call response rates and optimizing MS Teams Phone Calling Plans.”

Suhaidi H.

“Vantage DX solved our dependency on support tickets opened by users, to find and solve issues. It is easy to implement and makes sure we get the best performance out of Microsoft applications; by collecting, combining and analyzing call data.”

Borhan K.

“Solve issues of hybrid deployment and configuration of Microsoft Exchange. Monitors email service and securing any cybersecurity risk that might happen to the server. Easy tools provided to integrate between HealthSet and Backpressure events.”

Get help with your Microsoft issues

Supporting your Microsoft collaboration solutions

Book a demo today

See what Martello’s Vantage DX can do for you.

Resources to Enhance Microsoft 365 and Microsoft Teams Performance

LinkedIn Live Event: Determining the Value of Proactive Monitoring

Join Kevin Kieller and Dino Caputo for an insightful webinar as we share a detailed model designed to calculate the value of proactive monitoring and enhanced diagnostics in Microsoft Teams environments.

Watch Now!
Beyond Native Microsoft Tools eBook

Beyond Native Microsoft Tools

Get our latest eBook to go further with Martello's Vantage DX. Close visibility gaps, anticipate issues, and deliver an exceptional Microsoft 365 and Teams experience.

Download Now!
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