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UK Department for Work and Pensions

“By making it much easier to identify any impact a network change would have on the Microsoft 365 and Teams user experience, Vantage DX reduced our requirement for testing resource, which is a tangible saving in the cost of supporting Microsoft 365 and Teams.”

Overcoming Microsoft 365 Challenges: A Proactive Microsoft Monitoring Approach by the UK Department for Work and Pensions

Microsoft Teams Performance is Critical for Business Productivity

80%

of Microsoft Teams outages and Teams down issues are NOT caused by Microsoft

16%

Only 16% of end users open an IT ticket when experiencing a Microsoft 365 or Microsoft Teams issue

11%

Only 11% of enterprises are using a dedicated Microsoft Teams monitoring tool to prevent Teams outages and Microsoft 365 issues

 

Get control of your Microsoft Teams Performance issues and improve Microsoft Teams performance with Martello Vantage DX.

The ONLY comprehensive, out-of-the-box monitoring solution for Microsoft Teams Performance Issues

IT teams need monitoring solutions that provide end-to-end visibility of the user experience to improve Microsoft Teams performance.

Studies show that ONLY 16% of users open a ticket when a SaaS application is slow. This number is even less for VIPs. With so much riding on your Microsoft investment, how can you REALLY know how Microsoft Teams is performing for users? Martello Vantage DX is the solution.

Teams Call Quality Dashboard

Is Microsoft Teams down? Know instantly which users are impacted, in which locations and who is responsible.

Vantage DX transforms Microsoft Teams call performance data into monitoring insights. This allows you to detect, alert, and help prioritize all Teams issues. Whether at the user, location, network or tenant level.

Microsoft Teams Call Quality ➜

Understand in seconds the root cause of a Microsoft Teams or Microsoft 365 outage.

Martello Vantage DX constantly analyzes network quality from end-to-end, between your critical locations and users and Microsoft cloud services. This allows you to pinpoint exactly where any latency is introduced and who owns a Teams, SharePoint, OneDrive, Exchange, or Office Web app network quality issue.

Microsoft Network Path Analysis ➜

Detect Microsoft Teams and Office 365 outages in real time and prevent any service disruptions.

Martello Vantage DX immediately detects any Microsoft Teams slowness and Microsoft 365 service issues, giving you the information you need to fix these problems before they affect your business productivity. Synthetic transactions tests the entire set of Microsoft Modern Workplace features – including Teams, OneDrive, Exchange, SharePoint, Office Web Apps, Azure AD Connect, ADFS and more – on a 24/7 basis, from all your critical locations.

ITSM Incident Workflows ➜

Maximize Office 365 and Microsoft Teams ROI

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Reduce mean time to repair (MTTR) and associated costs for any Microsoft 365 issue

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Increase business productivity by ensuring the best quality of service

Lower total cost of ownership (TCO) while increasing user satisfaction

G2 Review 4 1/2 stars by Merrie L.

“Vantage DX unifies all call and communication reports into one, ensuring top MS Teams call quality with lowest possible network interruptions. End-to-end data visibility and ease of viewing insights on dashboards make it the best performing solution I tried so far.”

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G2 Review 4 1/2 stars by Julia

“Scalability, integrations and ease of navigating the platforms are its best features. Operating our call center without interruptions is one of our top priorities and Vantage DX enabled us to achieve it by improving our call response rates and optimizing MS Teams Phone Calling Plans.”

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G2 Review 4 1/2 stars by Suhaidi H.

“Vantage DX solved our dependency on support tickets opened by users, to find and solve issues. It is easy to implement and makes sure we get the best performance out of Microsoft applications; by collecting, combining and analyzing call data.”

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G2 Review 4 1/2 stars by Borhan K.

“Solve issues of hybrid deployment and configuration of Microsoft Exchange. Monitors email service and securing any cybersecurity risk that might happen to the server. Easy tools provided to integrate between HealthSet and Backpressure events.”

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Martello Vantage DX Empowers IT to Improve Microsoft Teams Performance with Microsoft Teams Monitoring

Resources to Enhance Microsoft 365 and Microsoft Teams Performance

Martello Webinar - Mastering Team Phone
Webinar

Mastering Microsoft Teams Phone: Quality and Cost Optimization Tips

Elevate your Teams Phone strategy with expert insights! Join us for our exclusive webinar on Quality and Cost Optimization Tips.

Register Today!
Checklist: Optimizing Microsoft Teams with Vantage DX
eBook

Checklist: Optimizing Microsoft Teams with Vantage DX

Are you an IT manager grappling with Microsoft Teams performance challenges? Experience the frustration of blind spots, sluggish issue resolutions, and reactive chaos?

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Case Study

Berry Bros. & Rudd

Visibility into Microsoft Teams Performance Helps Proactively Deliver a Better User Experience

Full Case Study

Trusted by our Partners

“We lacked the necessary visibility to understand where in the journey from the end user to the Microsoft Datacenter a problem was occurring, particularly since we don’t have control over all components of this journey. This made it difficult to diagnose and address the problem efficiently for our users, who are now highly dependent on Teams to stay productive.”

Chris Brown, Head of Service Delivery for Berry Bros. & Rudd

Delivering a Better Microsoft Teams Experience

“Vantage DX has empowered our IT team to provide cost savings and strategic value to the organization, including implementing a Microsoft Teams SLA that we are confident we can meet or exceed, regardless of whether the user is working remotely or in the office.”

Resolving Teams User Experience Problems with Data

“The case for Martello is clear. The quantitative savings and qualitative benefits argue that implementing this DEM solution makes more sense than continuing to accept “Microsoft is down” as a substitute for outstanding service.”

Martello Enterprise Management Associates Vendor to Watch
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“Two months later, after reviewing the assessment provided by Martello in Motion

“Martello provides a level of depth not found within the Microsoft 365 platform itself, and although Microsoft improves the level of reporting available, they do not provide the full level of insight from clients to the service across core Microsoft 365 services in one place, nor are consistent.”

GSX Gizmo Techgenix Review

Industry Recognized Solutions

Take control of your Microsoft 365, Microsoft Teams and hybrid cloud application service performance!

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