See how Unum keeps their hybrid workforce productive and serves clients more efficiently with Microsoft Teams monitoring.
of Microsoft Teams outages and Teams down issues are NOT caused by Microsoft
Only 16% of end users open an IT ticket when experiencing a Microsoft 365 or Microsoft Teams issue
Only 11% of enterprises are using a dedicated Microsoft Teams monitoring tool to prevent Teams outages and Microsoft 365 issues
Get control of your Microsoft Teams Performance issues and improve Microsoft Teams performance with Martello Vantage DX.
IT teams need monitoring solutions that provide end-to-end visibility of the user experience to improve Microsoft Teams performance.
Studies show that ONLY 16% of users open a ticket when a SaaS application is slow. This number is even less for VIPs. With so much riding on your Microsoft investment, how can you REALLY know how Microsoft Teams is performing for users? Martello Vantage DX is the solution.
Vantage DX transforms Microsoft Teams call performance data into monitoring insights. This allows you to detect, alert, and help prioritize all Teams issues. Whether at the user, location, network or tenant level.
Martello Vantage DX constantly analyzes network quality from end-to-end, between your critical locations and users and Microsoft cloud services. This allows you to pinpoint exactly where any latency is introduced and who owns a Teams, SharePoint, OneDrive, Exchange, or Office Web app network quality issue.
Martello Vantage DX immediately detects any Microsoft Teams slowness and Microsoft 365 service issues, giving you the information you need to fix these problems before they affect your business productivity. Synthetic transactions tests the entire set of Microsoft Modern Workplace features – including Teams, OneDrive, Exchange, SharePoint, Office Web Apps, Azure AD Connect, ADFS and more – on a 24/7 basis, from all your critical locations.
Detect, alert and fix Office 365 and Microsoft Teams outages and problems.
Troubleshooting Microsoft Teams audio and video? Catch our webinar that dives into the impact the network has on Teams performance.
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When Teams performance dips you need to know when an issue has occurred, what is the root cause and who is responsible.
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Teams has become more than just a handy platform to send the odd chat message or drop documents over to a colleague. In fact, it’s become fundamental to the way…
Read more about Is Teams The Be All & End All Of The Modern Workplace?
Visibility into Microsoft Teams Performance Helps Proactively Deliver a Better User Experience
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“The ability to correlate issues and root causes from a single platform showing us device and peripheral health, Room call quality, Teams service health from Microsoft, and license status all in one location is huge. The icing on the cake is that Vantage DX can generate alerting – no more blowing up your inbox with alerts coming from multiple different sources.”
Joshua Snipes, Unum Engineer on the Collaborative Technologies Team
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“We lacked the necessary visibility to understand where in the journey from the end user to the Microsoft Datacenter a problem was occurring, particularly since we don’t have control over all components of this journey. This made it difficult to diagnose and address the problem efficiently for our users, who are now highly dependent on Teams to stay productive.”
Chris Brown, Head of Service Delivery for Berry Bros. & Rudd
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“Vantage DX has empowered our IT team to provide cost savings and strategic value to the organization, including implementing a Microsoft Teams SLA that we are confident we can meet or exceed, regardless of whether the user is working remotely or in the office.”
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“The case for Martello is clear. The quantitative savings and qualitative benefits argue that implementing this DEM solution makes more sense than continuing to accept “Microsoft is down” as a substitute for outstanding service.”
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“Two months later, after reviewing the assessment provided by Rapid Circle, the value of Martello's solution is quite clear. This tool can help us detect and repair issues faster and make us more proactive in delivering a good experience to our users.”
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“Martello provides a level of depth not found within the Microsoft 365 platform itself, and although Microsoft improves the level of reporting available, they do not provide the full level of insight from clients to the service across core Microsoft 365 services in one place, nor are consistent.”
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