As Microsoft 365 services such as Microsoft Teams have become mission-critical, the need for 24/7 reliability has never been greater.
To ensure customer retention and to develop their own businesses, Value Added Resellers (VARs) and Managed Service Providers (MSPs) need the right tools to proactively detect and troubleshoot any Microsoft service delivery issue before it affects end-users.
Martello’s Partner Program allows MSPs and VARs to provide additional value to their existing client base. Our program has been developed to enable our partners to wrap services around an innovative digital experience monitoring (DEM) solution providing even more business value.
By extending your services to include monitoring the user experience – you will ensure your clients remain sticky, differentiating you from the rest of the crowd. Our cloud-based dashboards will allow your customers complete visibility into their SLA’s and see how it correlates to employee productivity.
Martello provides you with 24/7 proactive DEM, Microsoft Teams Real User Monitoring, and end-to-end Active Network Path Monitoring built-in our Microsoft 365 service quality management solution. With Martello’s DEM solution, your team will become more proactive, reducing the number of tickets and calls from angry users, allowing you to stay within your SLA’s, reducing stress and support costs, and creating happier customers.
Ensure Microsoft service reliability 24/7 and become the trusted advisor for any cloud delivery project.
Easily gain visibility of AWS, Azure and Google Cloud Platforms and correlate your cloud customer’s data with existing monitoring tools, enabling hybrid service delivery management.
Don’t wait for end users to complain to fix their issues. Identify and fix problems before they impact user satisfaction and decrease productivity.
Martello’s solutions allow you to easily discover, monitor and manage public cloud services such as Azure, AWS or the Google Cloud Platform on top of Microsoft 365.
Visma IT and Communications, a SaaS provider with more than one million customers, needed to ensure SLAs achievement to drive customer retention. They chose Martello to consolidate performance and status data from multiple systems used by Visma, including AppDynamics, Microsoft Azure, Amazon Web Services, and Google Cloud Platform, into a single monitoring and analytics platform and are offering it as a managed service.
“It’s a critical advantage for our support team to know when there is a problem that could impact our customers’ experience, and to be proactive in addressing it. We also recognize that offering Martello iQ as a service could help our customers and partners better manage their own IT operations.”