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As Microsoft Teams has become mission-critical for your customers, the need for 24/7 reliability has never been greater.

However, the lack of visibility and monitoring insights make it difficult for them to detect, understand and resolve quality issues that affect their end users.

As a Microsoft service partner, whether you provide consulting, implementation or managed services, Microsoft Teams and Microsoft 365 offer the opportunity for partners to help enterprises ensure the best Return on Investment for their Microsoft cloud services by maximizing the quality of service delivered to end-users.

Martello’s Partner Program for Microsoft Teams and Microsoft 365 End-User Satisfaction

Martello’s Partner Program has been developed for Microsoft Service Partners (SIs, VARs, MSPs) to provide additional value to their existing client base.

Thanks to Martello Vantage DX for the Microsoft Modern Workplace, you can:

  • Deliver a Microsoft Teams quality assessment in minutes that highlights all of the issues impacting the user experience. The assessment provides detail on the type of issue, its severity and root cause, helping your customer to understand where and what to do to improve user satisfaction and increase ROI.
  • Deliver a Microsoft Teams and Microsoft 365 advanced troubleshooting analysis to identify architecture and network issues affecting the quality of service delivered by Microsoft Teams.
  • Deliver Monitoring as a Service that empowers partners and customers to continuously ensure end-user satisfaction for their critical meetings and calls.
  • Deliver Microsoft Teams and Microsoft 365 Managed services with full end-to-end visibility on everything potentially affecting the quality of service, to ensure optimal ROI for the customer.

Martello provides the only Modern Workplace monitoring and optimization solution that is recommended by Microsoft. It consolidates under a single pane of glass Real User monitoring with advanced network troubleshooting and 24/7 proactive tests of Microsoft services.

The solution is already used by hundreds of Enterprise size customers and close to 3 million users to ensure service quality, reduce the number of tickets and their cost and increase adoption and ROI for Microsoft services.

Solutions for Microsoft Teams and Microsoft 365 Managed Service Providers

Increase ROI and user satisfaction for your customers with end-to-end service quality management and develop new revenue streams with Martello’s Modern Workplace monitoring and optimization solution.

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Solutions for Operator Connect First Line Support

As a Microsoft Operator Connect partner, you are offering a Microsoft Teams PSTN Voice managed service that requires extended visibility for end-user support. Martello Vantage DX consolidates Microsoft, session border controller (SBC) and Network path performance data to help you reduce your support overhead.

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Solutions for Microsoft Azure Cloud Service Providers

Develop end-to-end Azure infrastructure, application, and services management and streamline your proactive support with Martello’s built-in service dashboards, SLA, and alert management solution for Microsoft Azure.

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Solutions for Mitel Partners

Enhance your Mitel service delivery offering and ensure end-user productivity with Mitel Performance Analytics (MPA) – built into Mitel Premium Software Assurance.

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Solutions for MSPs Using Paessler PRTG

Paessler PRTG is simply one of the best monitoring tools to manage a customer’s infrastructure and network.

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Martello’s Strategic Partnerships

Martello’s Strategic Partnerships

Join our Strategic Partner ecosystem to deliver joint value to the cloud service delivery community and build new revenue streams.

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Key Benefits

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Provide spot assessment or monitoring as a service for Microsoft Teams cloud and PSTN Voice, to discover infrastructure optimization projects and ensure user satisfaction.

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Extend your Microsoft Teams and Microsoft 365 support services with advanced troubleshooting capabilities to help your customers adapt their infrastructure to Microsoft Cloud services.

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Troubleshoot your customer’s cloud and PSTN Voice issues in minutes, thanks to Martello’s alert correlation engine and advanced service and network tests.

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Martello’s solutions allow you to extend your Microsoft Teams support from Voice to the entire stack of Microsoft 365 services such as Teams collaboration & platform, OneDrive, SharePoint, Exchange and much more.

Ready to sign up? Register today to become a Martello Partner.

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