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As Microsoft 365 services such as Microsoft Teams have become mission-critical, the need for 24/7 reliability has never been greater.

To ensure customer retention and to develop their own businesses, Value Added Resellers (VARs) and Managed Service Providers (MSPs) need the right tools to proactively detect and troubleshoot any Microsoft service delivery issue before it affects end-users.

Martello’s Partner Program Delivers Deep Value

Martello’s Partner Program allows MSPs and VARs to provide additional value to their existing client base. Our program has been developed to enable our partners to wrap services around an innovative digital experience monitoring (DEM) solution providing even more business value.

By extending your services to include monitoring the user experience – you will ensure your clients remain sticky, differentiating you from the rest of the crowd. Our cloud-based dashboards will allow your customers complete visibility into their SLA’s and see how it correlates to employee productivity.

Martello provides you with 24/7 proactive DEM, Microsoft Teams Real User Monitoring, and end-to-end Active Network Path Monitoring built-in our Microsoft 365 service quality management solution. With Martello’s DEM solution, your team will become more proactive, reducing the number of tickets and calls from angry users, allowing you to stay within your SLA’s, reducing stress and support costs, and creating happier customers.

Solutions for Microsoft 365 Managed Service Providers

Solutions for Microsoft 365 Managed Service Providers

Ensure Microsoft 365 service reliability and performance is delivered to your customers’ users and develop new revenue streams with Martello’s Digital Experience Monitoring solutions for MSPs & CSPs.

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Solutions for Microsoft Azure Cloud Service Providers

Solutions for Microsoft Azure Cloud Service Providers

Develop end-to-end Azure infrastructure, application, and services management and streamline your proactive support with Martello’s built-in service dashboards, SLA, and alert management solution for Microsoft Azure.

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Solutions for Mitel Partners

Solutions for Mitel Partners

Enhance your Mitel service delivery offering and ensure end-user productivity with Mitel Performance Analytics (MPA) – built into Mitel Premium Software Assurance.

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Solutions for Operator Connect First Line Support

As a Microsoft Operator Connect partner, you are offering a Microsoft Teams calling managed service.

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Solutions for MSPs Using Paessler PRTG

Paessler PRTG is simply one of the best monitoring tools to manage a customer’s infrastructure and network.

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Martello’s Strategic Partnerships

Martello’s Strategic Partnerships

Join our Strategic Partner ecosystem to deliver joint value to the cloud service delivery community and build new revenue streams.

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Key Benefits

Ensure Microsoft service reliability 24/7 and become the trusted advisor for any cloud delivery project.

Easily gain visibility of AWS, Azure and Google Cloud Platforms and correlate your cloud customer’s data with existing monitoring tools, enabling hybrid service delivery management.

Don’t wait for end users to complain to fix their issues. Identify and fix problems before they impact user satisfaction and decrease productivity.

Martello’s solutions allow you to easily discover, monitor and manage public cloud services such as Azure, AWS or the Google Cloud Platform on top of Microsoft 365.

visma

Visma

Visma IT and Communications, a SaaS provider with more than one million customers, needed to ensure SLAs achievement to drive customer retention. They chose Martello to consolidate performance and status data from multiple systems used by Visma, including AppDynamics, Microsoft Azure, Amazon Web Services, and Google Cloud Platform, into a single monitoring and analytics platform and are offering it as a managed service.

The Result

“It’s a critical advantage for our support team to know when there is a problem that could impact our customers’ experience, and to be proactive in addressing it. We also recognize that offering Martello iQ as a service could help our customers and partners better manage their own IT operations.”

Ready to sign up? Register today to become a Martello Partner.

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