Mitel partners are key to provide exceptional support and quality of experience for unified communication (UC) services. To ensure the most reliable performance, many are already using Mitel Performance Analytics (MPA) to deliver unparalleled visibility into the performance of Mitel platforms and third-party devices and applications.
Many partners are realizing that their customers’ environments are becoming more complex. Now, both Mitel and Microsoft 365 services are often needed to ensure business continuity and the need for round-the-clock support and proactive performance management has dramatically increased.
Without the proper tools to manage Mitel, Microsoft 365, and Microsoft Teams you are left with the same problems as your customers: lack of end-to-end performance metrics, difficulties quickly troubleshooting incidents, and the inability to ensure service quality.
All of these factors can prevent you from differentiating yourself from the competition.
Martello teams the power of Mitel Performance Analytics with our Microsoft 365 proactive digital experience monitoring solution, Microsoft Teams Real User Monitoring and end to end Active Network Path Monitoring – all through a single pane of glass.
This combined solution provides Mitel Partners with the means to proactively manage any Mitel, Microsoft 365 or Microsoft Teams service incident before it affects your end users to ensure consistent and reliable service delivery.
With powerful data correlation capabilities, Martello’s solution reduces the need for escalation to Microsoft and speeds the time to resolution – reducing your support costs while creating a happier, more productive, and more profitable customer.
Martello MPA for Mitel devices, applications and services
Martello DEM for end-to-end Microsoft 365 service quality monitoring
Extended visibility into the entire Service Delivery
Manage Mitel and Microsoft 365 SLA