PARTNERS

Mitel Partners

MITEL GOLD PREFERRED PARTNER

MITEL GOLD PREFERRED PARTNER

Designed for Mitel business communications systems, the Mitel Performance Analytics (MPA) software delivers unparalleled visibility into the performance of Mitel platforms and third-party devices and applications. Martello is a Mitel Gold Preferred Solutions Alliance Partner, and MPA is delivered to partners, Service Providers, and enterprise customers through Mitel’s Premium Software Assurance subscription.

The MPA software monitors unified communications networks around the clock, alerting partners, service providers and IT personnel to problems before they can impact the user experience. Designed specifically for unified communications, it offers deep visibility into voice quality, trunk utilization, and other important UC performance metrics. The result is faster problem resolution and reliable network performance.  Visit Mitel.com for more information on MPA.

Mitel Performance Analytics — available in two service tiers

MITEL PERFORMANCE ANALYTICS PLUS — Cloud-hosted or on-premise fault & performance management solution. MPA Plus manages the performance of Mitel and third-party systems (ie: servers, routers), and offers simplified group operations for large, multi-node MiVoice Business networks. Formerly known as Enterprise Manager.

• Cloud-hosted or on-premise deployment options
• Supports Mitel and third-party/multi-vendor devices & systems
• Advanced group and user operations for large, multi-node networks
• Chargeable uplift to Premium Software Assurance subscription

MITEL PERFORMANCE ANALYTICS — Cloud-hosted fault & performance management software that monitors the performance of Mitel solutions, providing alerts, troubleshooting tools, reports and more to manage service quality more proactively.

• Cloud-hosted
• Supports Mitel devices & applications
• Included in Mitel Premium Software Assurance subscription

Mitel Enterprise Support

Mitel’s Enterprise Support is software optimized support for today’s business communications. The Enterprise Support team understands how customers use their solutions and are experts that provide both monitoring and management of the communications infrastructure. Mitel’s Enterprise Support team is backed by the Software Assurance team that resolves complex technical issues and provides access to software content. Mitel Enterprise Support is available for MiVoice, MiCollab, and MiContact Center software platforms, applications and hardware. Monitoring and management capabilities in Mitel Enterprise Support are provided by MPA.

Mitel Performance Analytics – MiCloud Service Providers

Mitel’s fault & performance management software is available as part of Mitel’s MiCloud Business for Service Providers solution, in the Premium Software Assurance & Support subscription.

Mitel Cloud Solutions

Customers of Mitel Cloud Solutions receive 24/7/365 network monitoring and management services, with MPA driving the CloudNOC’s remote access, monitoring and alert capabilities.

“Mitel’s fault & performance management software gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal”.
– VOIP Networks
VOIP Networks
“We include our network monitoring and management solution CloudNOC powered by Martello Technologies as one of our core advantages. Mitel Performance Analytics gives us comprehensive visibility into a customer’s quality of service and allows us to respond quickly”.
– Mitel Cloud Solutions
Mitel Cloud Solutions

Mitel Performance Analytics Service Tiers

PERFORMANCE ANALYTICS

Cloud-hosted

Manages performance of Mitel solutions

Included with Premium Software Assurance

PERFORMANCE ANALYTICS PLUS

Cloud-hosted OR on-premise

Third-party AND Mitel system support

Chargeable uplift to Premium Software Assurance

PERFORMANCE ANALYTICS CLOUD

In service provider’s data centre

Mitel system support

Part of MiCloud Business for Service Providers offering

Customer Success, Documentation & Video
Resource Center

Customer Success, Documentation & Video

Get More Information on MPA
UC PERFORMANCE MANAGEMENT SOLUTIONS

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Interested in finding out more about Mitel Performance Analytics?
Contact us for more information.