Designed for Mitel business communications systems, the Mitel Performance Analytics (MPA) software delivers unparalleled visibility into the performance of Mitel platforms and third-party devices and applications. Martello is a Mitel Gold Preferred Solutions Alliance Partner, and MPA is delivered to partners, Service Providers, and enterprise customers through Mitel’s Premium Software Assurance subscription.
PARTNERS
Mitel Partners
MITEL GOLD PREFERRED PARTNER
The MPA software monitors unified communications networks around the clock, alerting partners, service providers and IT personnel to problems before they can impact the user experience. Designed specifically for unified communications, it offers deep visibility into voice quality, trunk utilization, and other important UC performance metrics. The result is faster problem resolution and reliable network performance. Visit Mitel.com for more information on MPA.
Mitel Performance Analytics — available in two service tiers
MITEL PERFORMANCE ANALYTICS PLUS — Cloud-hosted or on-premise fault & performance management solution. MPA Plus manages the performance of Mitel and third-party systems (ie: servers, routers), and offers simplified group operations for large, multi-node MiVoice Business networks. Formerly known as Enterprise Manager.
• Cloud-hosted or on-premise deployment options
• Supports Mitel and third-party/multi-vendor devices & systems
• Advanced group and user operations for large, multi-node networks
• Chargeable uplift to Premium Software Assurance subscription
MITEL PERFORMANCE ANALYTICS — Cloud-hosted fault & performance management software that monitors the performance of Mitel solutions, providing alerts, troubleshooting tools, reports and more to manage service quality more proactively.
• Cloud-hosted
• Supports Mitel devices & applications
• Included in Mitel Premium Software Assurance subscription
Mitel Enterprise Support
Mitel’s Enterprise Support is software optimized support for today’s business communications. The Enterprise Support team understands how customers and partners use their solutions and are experts that provide both monitoring and management of the communications infrastructure. Mitel’s Enterprise Support team is backed by the Software Assurance team that resolves complex technical issues and provides access to software content. Mitel Enterprise Support is available for MiVoice, MiCollab, and MiContact Center software platforms, applications and hardware. Monitoring and management capabilities in Mitel Enterprise Support are provided by MPA.
Mitel Performance Analytics – MiCloud Service Providers
Mitel’s fault & performance management software is available as part of Mitel’s MiCloud Business for Service Providers solution, in the Premium Software Assurance & Support subscription.
Mitel Cloud Solutions
Customers of Mitel Cloud Solutions receive 24/7/365 network monitoring and management services, with MPA driving the CloudNOC’s remote access, monitoring and alert capabilities.
“Mitel’s fault & performance management software gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal”.
– VOIP Networks
“We include our network monitoring and management solution CloudNOC powered by Martello Technologies as one of our core advantages. Mitel Performance Analytics gives us comprehensive visibility into a customer’s quality of service and allows us to respond quickly”.
– Mitel Cloud Solutions
Mitel Performance Analytics Service Tiers
Cloud-hosted
Manages performance of Mitel solutions
Included with Premium Software Assurance
Cloud-hosted OR on-premise
Third-party AND Mitel system support
Chargeable uplift to Premium Software Assurance
In service provider’s data centre
Mitel system support
Part of MiCloud Business for Service Providers offering
Find out about Martello iQ’s integration for Mitel Performance Analytics.