Skip to main content

Transform Microsoft Teams
Call Quality Dashboard into
monitoring insights.

Microsoft Teams calls, and meetings are among the most critical Teams feature for business productivity.

Many IT teams rely on user reporting and the Microsoft Teams call quality dashboard to make sure everything is working well.

This means you only know if there are problems with Microsoft Teams call audio quality when a user opens an IT ticket. Users rarely open tickets, and when they do you are left scrambling to see what’s wrong.

The Microsoft Teams Call Quality Dashboard (CQD) gives IT an overview of the quality of service by providing Teams analytics. This data focuses on usage and adoption. It can be hard to find the data you need to troubleshoot a Microsoft Teams call health issue. The CQD also does not have the ability to alert you.

Only using the Microsoft CQD Teams means you are in the dark when trying to ensure good Microsoft Teams audio quality.

Martello Vantage DX™ transforms the performance data of every Microsoft Teams call into monitoring insights. This is then delivered on intuitive dashboards, and you can set up your own alerts.

IT can focus on what really matters. Dashboards show where issues are, who is experiencing them and their severity. You can also see if they are recurring and pinpoint their root cause. IT teams don’t have to rely on users to know about poor Microsoft Teams call audio quality or sluggish video.

Key Features for Microsoft Teams Audio Quality Monitoring

Say Goodbye to Poor Microsoft Teams Audio Quality User Tickets

  • Extend your Microsoft Teams call quality dashboard data.
  • Monitor Microsoft Teams calls, Teams Direct Routing, Operator Connect and Calling Plan PSTN calls.
  • Monitor Teams meetings and Teams meeting room devices.
  • Monitor all Teams certified devices including every IP phone.
  • Create custom alerts based on Teams call quality issues and Teams meeting problems for any group of users. This can include VIPs.
  • Create alerts on Teams device health to prevent user issues.


Teams Call Quality Dashboard

Transform your Microsoft Teams CQD Data into Actionable Insights on Teams QoS

  • Prioritize your efforts with user-friendly monitoring dashboards. Clearly see data on Microsoft Teams audio quality issues for calls. This includes who is affected, their severity, if they are recurring and their root cause.
  • Instantly see your network issues, whether users are at home or the office.
  • Understand your Teams Direct Routing call issues by correlating Microsoft Teams call health data with your session border controller (SBC) call detail report.
  • Correlate Microsoft Teams analytics with end-to-end network performance and synthetic transactions. This gives you full visibility on a Teams outage or any Teams issue.
Monitor vips and isps with microsoft teams call quality analytics

Troubleshoot Every Teams Call Issue Faster

  • See detailed Microsoft Teams call health data for every call and meeting. This lets you understand any problem with Microsoft Teams audio quality or video lag.
  • Know in seconds who was responsible for a poor Teams call or meeting problem. Access data on whether the user is internal or external, to ensure Microsoft Teams call health.
  • Analyze every user’s network connectivity, device, audio set, ISP and route to the cloud performance. This can be easily shared with the NOC, helpdesk and service owner.
  • Get detailed information on Teams Direct Routing calls with the addition of SBC call detail reports. These analyze the performance of the data between the SBC and the PSTN provider.
Microsoft Teams Troubleshooting

Key Benefits of Microsoft Teams Call Health Monitoring

Chat bubble icon

Don’t rely on your users to report problems with Microsoft Teams audio quality.

Arrows down icon

Reduce mean time to repair and drive user satisfaction with Microsoft Teams analytics.

IT icon

Discover and then prioritize your Microsoft Teams audio quality and video issues for every type of call.

Maximize Teams Phone ROI for your business lines and deliver Teams QoS.



The State of Microsoft 365 Performance Management

In 2022, Martello commissioned EMA for an independent exploration of Microsoft 365, focusing on Teams and assessing criticality, impact, performance, and best practices. In the fall of 2023, we built on the report and EMA empaneled a research group of customer-facing professionals to build a non-IT view of Teams as seen from the revenue-producing side of the house.

Read now!
Your Global Microsoft Teams Performance Action Plan

Your Global Microsoft Teams Performance Action Plan

Our ‘Global Microsoft Teams Performance Trends’  report revealed some very interesting facts about enterprise usage of Teams. Using insight drawn from hundreds of thousands of Teams users, we’ve figured out…

Read more about Your Global Microsoft Teams Performance Action Plan

Microsoft Teams performance excellence: IT blind spots and remedies

Unlocking Microsoft 365 Excellence: EMA Report Reveals Performance Secrets

Watch Now!

Monitor Microsoft Teams calls, conferences and meeting rooms audio and video quality issues. Get started today to extend Microsoft Teams Call Quality Dashboard data.

Return to top