Microsoft Teams Call Quality Analytics
Transform every Microsoft Teams call into monitoring insights.
Monitoring eVery Microsoft Teams user’s call quality
The Microsoft call quality dashboard (CQD) collects interesting user-based call quality data for reporting. However, it has limitations: you can’t group users (for example a VIP user group) and you can’t get alerts. Therefore, the CQD can’t be used for monitoring purposes which leaves IT in the dark when trying to ensure Microsoft Teams service quality for users and business lines.
Martello Vantage DX Microsoft Teams Call Quality Analytics uses real user monitoring to transform CQD data into critical monitoring assets that provide full visibility, alerts and performance reports for your entire company.
KEY Microsoft Teams Call Quality Features
Collect and Monitor Microsoft Teams services for all of your users, anywhere without having to deploy any agents
- Monitor the service delivered to your VIPs, Rooms, Locations, and home offices.
- Monitor your ISP’s service quality.
- Monitor your cloud and PSTN / Direct routing call quality.
- Configure custom alerts based on call quality data and the percentage of users having issues.
Monitor VIPs, ISPs and any group of users you want to focus on
- Group your users by any meaningful criteria (VIP, location, ISP, etc.) to track the quality of service delivered to business lines.
- Define custom alerts for each group, to stay ahead of performance issues.
Troubleshoot Teams performance issues faster
- Receive insights on every user’s network connectivity, device, audio set, ISP and route to the cloud performance and share with NOC, helpdesk and service owners.
- Use built in ElasticSearch capabilities to search through users, issues and call quality results in seconds.
Manage internal OLAs and external SLAs
- Design, track and share custom SLA (service level agreement) / OLA (objective level agreement) by any custom group of users to business lines and stakeholders.
- Automatically identify locations, users, room, ISP or anything breaching your overall SLA target.
- Get the reports you need to demonstrate SLA achievement with Microsoft.
KEY Microsoft Teams Call Quality BENEFITS
Ensure Microsoft Teams user productivity and satisfaction
Automatic configuration to deliver immediate insights
Demonstrate Microsoft Teams service quality internally and externally
Agentless approach provides immediate insights
Resources
Deliver a smooth Microsoft Teams user experience, on every call.