Martello BLOG

Find the Cause of Voice Quality Issues Faster with MPA 3.1

While VoIP has come a long way in the last few years, issues with latency, jitter and delay are still a big problem when it comes to voice quality. Poor-quality business phone service is embarrassing and frustrating for everyone on the call.

In a recent UK study*, 65% of consumers will hang up if they experience poor voice quality on a call. For those calling about a new product or service, they will likely call a competing company instead. “Stress” is the most commonly used word when consumers were asked to explain how they felt after a poor voice quality call. The same report indicated that only 1 in 6 organizations have appropriate tools to monitor poor voice quality issues or plan to install them over the next 12 months. Of the Call Centers surveyed, 72% can’t find the root cause of the problem and have issues regularly.

There are many reasons why poor voice quality may be occurring and finding the source of the issue can be both time-consuming and costly. The new Mitel Performance Analytics 3.1 Voice Quality Report will provide you with all the information necessary to maintain optimal network performance. This new report will identify the percentage of users that have been experiencing poor voice quality with daily trends. This simple, intuitive dashboard is built directly into MPA 3.1 and requires no external downloads or applications.

Features:

Colour-coded visuals to help quickly determine network status
Scheduled report options will deliver a PDF copy directly to your inbox
Measures both Internal and External call quality
Monitors teleworker units
Unique patented formula to determine voice quality scores
Quickly print the report from within the application

MPA 3.1 not only tells you that you have a voice quality problem, but begins the initial steps to help and diagnose the source of the problem.

1. Where the problem is: container, sub-container, subnet, internal/external calls 2. Who is affected: how many, which site, teleworkers or internal employees 3. How bad it is: a score is given that represents the number of users with good quality.

Determining the overall health status of your network and displaying the origins of the voice quality problems, saves time by starting your troubleshooting in the right place. This new Mitel Performance Analytics 3.1 Voice Quality Report provides Network Administrators with more in-depth information to help manage their network better. The report also quickly determines if any recent network changes have an impacted VQ. Creating a positive voice quality experience for users doesn’t have to be challenging and expensive. Download and learn how the Voice Quality Report in MPA 3.1 will improve your phone system.

*https://www.businesswire.com/news/home/20100920005225/en/Survey-79-Percent-Consumers-Experienced-Poor-Voice

Students Challenged in Murder Mystery Hackathon

What did you do this weekend?

While you were getting together with friends or family for dinner, doing grocery shopping and cleaning your house, students at Carleton University were hard at work solving a Martello mystery during the cuHacking event.

Given 24 hours to build a visualization tool based on a dataset, a large number of first year students took on Martello’s challenge for a chance to take home some great prizes.

The Challenge:

A forensic department has approached the teams of students to create a tool that displays the hotel data from keycards, WiFi connections and motion signals. Students were to clearly measure, analyze and correlate the association of events and activities of the 8-12 hours before the murder happened in the hotel. Tracing where each of the 12 suspects were in the hotel and their interactions with the victim would help authorities know who to bring in for further interviews.

Hack-a-thon Success:

This year’s hackathon had more than 600 attendees, which exceeded the organizers expectations. This was the 4th year Martello has had a presence at cuHacking, and we had our best turn-out yet!

Held at Richcraft Hall, this was the first year a mobile app was used to run the event. This kept things running smoothly, made registration take less time and even included food tickets. Not worrying about logistics planning allowed students to focus on the challenge at hand.

Martello Chief Technology Officer, Doug Bellinger, gave the opening speech at cuHacking, engaging students in the role Martello plays in the future of technology.

As part of hacking challenge, Martello gave away prizes included a DJI drone, GIGABYTE graphics card, Bose headset and Nintendo Switch Lite. With 5 Martello judges at the helm, they evaluated the presentation, easy of use, quality of code, the solution and of course, a bonus.

The cuHacking was great to not only show students what Martello was all about and challenge them with a real-world scenerio, it was a great team-building event for us too!

With 10 Martello mentors on hand for both days, we were able to bond as a team and help students troubleshoot issues, as well as answer questions.

The Results:

On Saturday, Software Developer Co-op Aarthi Ganesh presented how to design your own Baby Yoda avatar. Later in the afternoon, Director of R&D, Eugene Lee gave insight to his perspective on hiring at a tech company.

Once the hackathon time had elapsed, 35 teams submitted a challenge to the judges. This was the highest number of submissions of all the companies participating in the event!

Team Crime Scene Investigator consisting of: Li Wang, Jiujiu Duan, Songmi Wu, Wiwei Zhang, Simon Gu were marked as the winner of the event, taking home the grand prize.

Runner up was Team Hacked 2 Death.

Overall, we had a great time at cuHacking this year! It was great to meet all the participants and we were blown away by some of the innovative submissions by the teams.

Do you want to join the Martello team? Apply as a Software Developer Summer Student Deadline for applications is January 26.

Start the New Year with 20/20 Visibility Over Your Network

It’s hard to believe that we are now embarking on a new decade. It feels like just yesterday we had concerns about Y2K and whether computers would know how to move out of the 90’s into the new century. Surprisingly, that was 20 years ago. As we start off the second decade of this century, it’s important to make sure we continue to propel technology forward and look to the future.

Technology has continued to accelerate with more devices connected than ever before. We have moved from 3G, to 4G and are now looking at the introduction of 5G mobile networks to increase speed and capacity for end users. We have seen many businesses move from an on-premise solution to a hybrid, or even entirely cloud-based system. With all these moving pieces it becomes a challenge to have visibility over the entire network infrastructure. This makes it difficult to pinpoint and resolve issues as they come up, which could result in outages and downtime for the end user.

Now that 2020 has begun, get 20/20 visibility and not only be able to find the problems on your network, but prevent them before they cause issues for the end user.

Using a broad set of solutions to tackle the daily challenges you face will help you deliver stellar and reliable user experience.

Analyze

CHALLENGE: Multiple data sources making it difficult to pinpoint performance problems
As services and applications become increasingly sophisticated and interconnected, organizations are finding it difficult to keep track of all their data. With the migration to hosted or cloud applications, this trend will only accelerate. Setting up a single pane of glass for all your monitoring systems and virtual environments is essential in making sense of your IT ecosystem.

Monitor

CHALLENGE: Lack of real-time performance data on applications and services
In order to address issues when they come up, you need to know what’s happening in real-time with a solution that includes advanced monitoring and troubleshooting capabilities. Beyond knowing what’s happening now, the real challenge is to identify trends and prevent issues before they occur.

Optimize

CHALLENGE: Lack of control over network performance and service delivery
In many cases, performance issues can be traced back to the network. A bad network connection or a poorly configured network appliance can cause significant performance degradation or could result in a complete network outage.

Gaining control over real-time services doesn’t have to be complicated. This year take network performance issues off your mind with Martello’s full breadth of solutions.

Start by consolidating your data to automate alerts & workflows you can have a clear view of what is happening in your IT environment from a single pane of glass.

Then monitor performance in real-time, set alarms, thresholds and alerts, identify and troubleshoot issues faster with fault & performance management.

Finally, improve application delivery, maximize uptime and lower your network’s total cost of ownership through Martello’s native SD-WAN solutions.

Start the new year off right by talking to one of our specialists today!

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Martello BLOG

Find the Cause of Voice Quality Issues Faster with MPA 3.1

Features:

MPA 3.1 not only tells you that you have a voice quality problem, but begins the initial steps to help and diagnose the source of the problem.

Students Challenged in Murder Mystery Hackathon

The Challenge:

Hack-a-thon Success:

The Results:

Start the New Year with 20/20 Visibility Over Your Network

Analyze

Monitor

Optimize

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