Martello BLOG : Martello Life

Martello Supports the Mental Health and Wellbeing of our Military Veterans

The phrase ‘support our troops’ has become synonymous with showing appreciation and gratitude for our military veterans. They brave hostile and dangerous environments with the goal of helping to liberate others while maintaining the freedom many of us take for granted. However, the ‘support’ given usually starts and ends with the military work itself, but what happens when these heroes come back home?

Many troops have a difficult time reintegrating back into society after doing a tour and some are even affected both physically and mentally, making things even more challenging.

Martello CEO John Proctor wanted to help support troops in a real way after they came back home. “As a veteran myself, I recognized that there was a large number of my fellow veterans that were experiencing different forms of PTSD once they returned home.”

On the importance of an organization like Camp Aftermath:

“Many veterans face challenges post-service – usually related to re-integrating back into the society/community they left, securing accommodations, and dealing with issues surrounding their own mental health. Most organizations designed to deal with those mentioned challenges do not primarily focus on veterans. Camp Aftermath provides a safe environment for veterans to effectively decompress and recover.”

The role Camp Aftermath plays in a broader sense:

“Largely viewed as a hidden illness because its symptoms aren’t immediately seen or recognized, efforts that promote improved mental health – especially for veterans – become that much more important. The need for understanding and compassion is necessary; Camp Aftermath was designed as an environment where veterans can understand and be understood. A place where they feel safe to express themselves freely and open up about their fears, goals, etc. Supporting and helping to bring awareness to this type of organization is very important.”

Camp Aftermath is an organization that was founded with the objective of helping veterans by providing tools that facilitate ‘positive anchors’ in their life which they could use to counteract the negative aspects of their military experience. In conversation with Founder & Chairperson Farid Yaghini, he spoke on his motivation for developing the organization stating that “there was a lack of follow-up after programs aimed at supporting veterans and first responders.” Camp Aftermath develops a year-long program for its members that consists of three phases. The first phase is a screening process which serves as a way for both members and the organization to familiarize themselves with each other. The second phase consists of on-site volunteering and therapeutical activities with mental health experts. The final phase is a follow–up a year later to check on the progress made and reconnect.

Farid spoke further about the main challenges that the organization faces and the importance of donations and helping to spread the word about Camp Aftermath – “Since we aren’t the biggest organization we don’t necessarily get the same recognition here in Canada, which requires us to seek resources/support outside of the country. Participants in our program must have a willingness to improve themselves mentally and spiritually so it’s imperative that our marketing efforts ensure we attract the right candidates. Donations such as the one received from Martello help us cover the transportation of getting the participants to us, operational costs of the second phase of the program, and compensating the mental health experts for their time and efforts. Our long-term goal is to continue creating awareness so the right people who can benefit from our program can easily find us. We’re honoured to be able to help veterans and first responders with the long-term management of their mental anguish”.

Martello is proud that our donation through the Employee Directed Gift Program was able to support an organization such as Camp Aftermath that is so dedicated to supporting a community of givers and receivers on their journey towards mental and spiritual healing. To learn more about Camp Aftermath make sure to visit their website and check out some of the important work they’re doing both here in Canada and abroad.

Looking Back as we Move Forward: A Pandemic Journey – Part 2

Over a year after COVID-19 was declared a global pandemic, the hope of speaking about it in the past tense is something we all still hold on to. Not only are we still being challenged by it in the present, but it has changed the way we think and do many things. However, just because something has become normalized over time (out of necessity) doesn’t mean that everyone has adjusted without incident. In this second and final part of our pandemic journey series, we focus on the impact felt by people, who are navigating a new professional world that is still trying to define itself. You can read Looking Back as we Move Forward: A Pandemic Journey – Part 1 here.

Late February and early March 2020 for many employees around the world represented a similar experience – being alerted by their respective organizations that in an effort to maintain the health and safety of the staff, work from home and remote working initiatives would immediately be implemented for a period of two weeks (minimum). In most cases that two-week period is still ongoing in 2021, with no definitive end in sight; some companies have even established permanent remote working options as a result. While some found the transition to remote work an easy one, many others had to deal with new challenges; finding a comfortable (and relatively quiet) spot to conduct work in while maintaining productivity can become more difficult when suddenly your partner and children are home trying to do the same thing. Martello faced a particularly unique challenge; acquiring and integrating a new company into our fold, bringing about new employees and additional hires…all of which have yet to meet face to face with their new Martello co-workers. Despite this, we were able to make great strides integrating teams and pushing forward with new products.

Having the initial two-week window made this seem like a temporary problem that most didn’t think too much about at first (the idea of setting up in the kitchen where there’s an abundance of natural light and unlimited snacks sounded pretty good!). But as that period came and went, the reality of this new work from anywhere world sticking around for a while started to set in.

Establishing a Remote Work Routine

To better understand how the staff at Martello has dealt with the challenges of working remotely over the past year we conducted an internal survey of our globally distributed team to gain some insight. The following is an account of some of the experiences:

What has been your top challenge working from home?

Not being able to meet everyone face to face, and I really enjoy collaborating in a room with a whiteboard.

Training! I’m a “new” hire and found very little documentation created for training purposes. Working from home doesn’t really allow you to shadow 100% someone that already has experience on the position, but I’m trying my best!

Missing humans. So much of my daily work interactions now are ‘transactional’ I really miss the casual interactions in the office with teams or individuals that you might not otherwise see.

Connecting with more people in Martello. In an office setting, you would bump into people in the hallway/kitchen/etc. I realize everyone is simply a Teams call away but finding that “ice breaker” reason to interrupt their day is challenging.

What is your top tip to make your work from home experience as productive as possible?

Start early, save your evenings for downtime. Also, get some fresh air.

Keep the office hours, turn the laptop off at the end of your working day to keep a healthy personal/working time.

Structure – I really try to maintain a daily schedule but it can be hard sometimes. Taking a break during the day can be good and trying to maintain a good ‘work-life balance’ (ugh I hate that phrase!) is key.

Whatever pumps you up in your daily life. Do that as often as possible! Music does it for me.

What makes your home workspace unique?

I have a sit-to-stand desk. I also recently purchased a stationary bike/e-bike; I took the handlebars off and with my desk, in stand position I can fit the bike right up to my desk and peddle while working!

I have to share the “office” space with my daughter. Sometimes one of us has to move to a bedroom to avoid disturbing the other one.

I have an office in the attic so it can be nice and sunny but gets cold! A coffee warmer keeps me going during the day and running a diffuser makes a difference to my overall mood when days get busy.

Several times over the past few months I’ve looked out my office window to see a family of deer about 10ft from my window. Rural living has its advantages.

Those who were so inclined also shared images of their unique home workspaces:

Focus on Physical & Mental Health at Martello

Under normal circumstances, the benefits of establishing a healthy routine that includes both physical and mental exercise are clear, but this is even more pronounced during a global pandemic. Taking the time to put yourself first throughout the day is crucial, though it can be difficult, especially if your bubble is also inhabited by other friends/family members and pets. A separate set of challenges exist for those who live alone as feelings of isolation/loneliness can weigh heavy on an individual, affecting their mental health and wellbeing. Setting boundaries becomes a necessity; knowing what your defined work hours are and sticking to them, eating healthy food that properly fuels your day and helps maintain productivity, and taking both physical activity and mental health breaks to keep your mind and body in top form are important.

Martello prioritizes facilitating an environment that promotes living and working as healthily as possible. Staff is encouraged to take part in our consistently offered mind and body initiatives including group virtual meditation sessions and easy listening music Fridays where playlists are shared, and collective listening takes place. The use of the computer camera during these activities is also encouraged to further promote the social aspect of these virtual gatherings; being able to see each other in any capacity can be extremely helpful for those who happen to live alone or are in parts of the world with stricter guidelines surrounding regularly leaving their home.

Looking Forward

While we do not know what the coming months will hold, one thing that we do know is that many employees might look to adopt a hybrid approach to work post-pandemic. This means that IT teams will have to continue to support a digital workforce and address the challenges which come along with that. In the past year we have seen Microsoft 365 adoption – and particularly Microsoft Teams – spike. Microsoft Teams has quickly become the way in which we stay connected – it is our collaboration tool, meeting space, a place where we chat, and social watercooler all rolled into one.

Knowing the quality of experience for Microsoft 365 end users is always difficult to assess, as less than 20% of users will log a service call if they are experiencing issues.

At Martello, our priority is to maintain seamless service delivery of critical applications, regardless of where they might be being accessed. Our new work from anywhere solutions are designed to better facilitate the remote working reality that has become normal for so many of us. If you’d like to learn more about how we can help your business, make sure to check out our work from anywhere blog that further examines how we plan to improve the remote working experience for all, with a special focus on Microsoft 365 users.

Martello 2020: A Year of Learning & Growth

A Year of Learning & Growth at Martello

Perspective is important; 20/20 to someone who has just completed an eye exam is good news, however, the experience of 2020 that the rest of us have been privy to was much less clear.

Martello has navigated through the challenges brought on by a global pandemic by taking proactive measures, being flexible, pivoting quickly when necessary, and continuing to work together – albeit as a socially distant team. We are thankful to our customers, partners, investors, and employees who continue to be such an integral part of Martello’s continued success and form the foundation for our future.

As another holiday season is upon us, we are taking this time to reflect on the year we’ve had and how grateful we are to be in the position we are in. This year we have been pleased to help support two initiatives focused on COVID-19 relief. Through our Employee-Directed Gift Program we helped supply front line workers with much needed face shields and provided life-saving technology to a local hospital. Though it has been an unprecedented year, we have made a list (and checked it twice!) to share some Martello highlights from 2020.