Define and Track Internal and Third-Party SLAs from Vendors such as Microsoft, ISPs and Service Providers
- Test Microsoft 365 features with the same conditions that Microsoft uses to test its SLA.
- Define internal performance objectives for Microsoft Teams user experience and Microsoft 365 down issues, correlating user experience and synthetic transactions.
- Test performance and create SLA reports for ISP, Proxy provider and any other service providers involved in Microsoft 365 service delivery.
- Create automatic and sharable reports with IT Management and business lines.