You might be like most Managed Service Providers (MSPs) in the Microsoft world offering support together with license management and security services. Customers now, more than ever, have an increased need for business continuity which has increased their expectations for stellar service delivery for Microsoft 365 – not just someone to call when an issue arises.
Without the proper tools, you are left with the same problems as your customers: lack of end-to-end performance metrics, difficulties quickly troubleshooting incidents, and the inability to ensure service quality. All of these factors can prevent you from differentiating yourself from the fierce competition in the MSP world.
Martello provides you with 24/7 proactive digital experience monitoring (DEM), Microsoft Teams Real User Monitoring (preview) and end-to-end Active Network Path Monitoring built-in our Microsoft 365 service quality management solution.
This means that you will be able to proactively manage any service incident before it affects end-users to ensure consistent and reliable service delivery.
With powerful data correlation capabilities from integrations with your, and your customers, monitoring tools, Martello’s solutions reduce the need for escalation to Microsoft and speed the time to resolution – reducing your support costs while creating a happier, more productive, and more profitable customer.
Rapid Circle offers cloud workspace and managed cloud services such as Azure, Microsoft 365, or Power Platform, improving customers’ productivity while reducing costs. To assist the fast deployment of Microsoft Teams at key customers, Rapid Circle needed to go beyond a traditional network performance monitoring solution to provide the best cloud performance assessment and managed service. They chose Martello for its unparalleled level of insight into the user experience delivered by Microsoft 365.
“Two months later, after reviewing the assessment provided by Rapid Circle, the value of Martello is quite clear. This tool can help us detect and repair issues faster and make us more proactive in delivering a good experience to our users”.
Martello DEM solution for end to end Microsoft 365 service quality monitoring
Extended visibility into the entire Service Delivery
Manage Microsoft 365 SLA
Monitor public cloud and hybrid customers’ environments