Most Managed Service Providers (MSPs) in the Microsoft world offer deployment and break-fix support, together with license management and sometimes advanced security services.
Microsoft Teams is now being widely adopted for internal and external communications, often through PSTN. In addition, businesses rely heavily on Teams for business processes. This heavy dependence on Microsoft Teams means that end users are demanding reliable and predictable performance.
These businesses need experts like you to manage their Microsoft Teams and Microsoft 365 service delivery and quality.
But without the proper tools, you are left with the same problems as your customers: lack of end-to-end performance metrics, difficulties quickly troubleshooting incidents and the inability to ensure service quality. All of these factors make it difficult to differentiate yourself in the fiercely competitive world of managed services.
Vantage DX for Managed Service Providers (MSPs) has been designed to provide you with full end to end visibility of Microsoft Teams and Microsoft 365 services.
With an agentless, immediate value approach, Vantage DX addresses your main challenges in minutes:
Thanks to Vantage DX, you no longer need to rely on users opening tickets to be aware of an issue. This means that you can become proactive at managing the entire spectrum of Microsoft Teams and Microsoft Office 365 services, including Operator Connect, Direct Routing and Microsoft Calling Plans connected to the PSTN.
Vantage DX provides advanced network path monitoring capabilities & automatic ITSM synchronization:
Assess the performance of your customer’s route to the cloud and clearly determine responsibilities during network latency and voice issues that affect your customers’ end users.
Provide proactive performance management on every workload:
Highly differentiate your services by identifying and resolving issues before your customers are impacted.
OUT OF BOX VALUE
MICROSOFT TEAMS AND MICROSOFT OFFICE 365 PROACTIVE MANAGEMENT
Rapid Circle offers cloud workspace and managed cloud services such as Azure, Microsoft 365, or Power Platform, improving customers’ productivity while reducing costs. To assist the fast deployment of Microsoft Teams at key customers, Rapid Circle needed to go beyond a traditional network performance monitoring solution to provide the best cloud performance assessment and managed service. They chose Martello for its unparalleled level of insight into the user experience delivered by Microsoft 365.
“Two months later, after reviewing the assessment provided by Rapid Circle, the value of Martello is quite clear. This tool can help us detect and repair issues faster and make us more proactive in delivering a good experience to our users”.
STAND OUT FROM THE COMPETITION AND IMPROVE CUSTOMER STICKINESS
REDUCE SUPPORT AND OVERHEAD COSTS
DEVELOP NEW SERVICE STREAMS