Blog
Managing Microsoft 365? See What You’re Missing
If a customer has an issue with any part of Microsoft 365, MSPs just don’t have the native visibility to identify the root cause, let alone respond to and remediate…
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While Microsoft excels at providing a secure and reliable services within its Global Network, the experience delivered to end users can be different. Because the route to the cloud involves on-premises network infrastructure, hybrid components, ISPs and often cloud third party services, maintaining services performance and end user satisfaction can be a challenge.
What Is Martello Vantage DX for Microsoft 365 Monitoring?
Martello Vantage DX™ for Microsoft 365 Monitoring is your all-in-one solution to prioritize and resolve performance problems and optimize the user experience to improve your Microsoft 365 service quality.
Whether your users are remote or at the office, Martello Vantage DX detects and alerts on any Microsoft 365 performance issues and correlates service performance insights with your existing monitoring data, synchronize alerts and incidents with your ITSM and automatically reports on service level performance.
Martello Vantage DX restores the visibility you need on Microsoft 365 end to end service delivery.
Key Microsoft 365 Monitoring Features
- Early detection of any service issues for office and remote users.
- Qualify performance problems instantly (workload, location, severity, users).
- Define critical users’ groups and custom alerting based on Teams service quality.
- Create custom reporting to analyze and improve end-user experience.
- Visualize the route to the cloud from critical locations and users.
- Spot which network is responsible for any latency.
- Correlate end user experience monitoring with your own infrastructure and network monitoring insights.
- Define custom live dashboards for your business lines and customers.
- Automatically report on service level performance – internally and externally.
- Identify root cause of service performance degradation over time.
Key Microsoft 365 Monitoring Benefits
- Detect internal or external service performance issues before end-users.
- Reduce service degradation impact on business.
- Identify root cause analysis.
- Prioritize network and infrastructure issues by understanding visually, how they impact Microsoft 365 service delivery.
- Decrease management and support overhead.
- Achieve minimal MTTR.
- Reduce Microsoft escalations.
- Track, share and justify your level of service.
- From a single pane of glass manage your Microsoft 365, Azure, AWS and Google Cloud Platform service delivery.
Resources
Blog
Route to the Cloud 365 Best Practices
Originally posted on gsx.com In this series of articles on Office 365 connectivity, we are explaining in detail each principle as recommended by Microsoft. Introducing The Office 365 Connectivity Principles…
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Blog
Top Ways to Check Your Microsoft Office 365 Health
Top Office 365 Issues: Network Latency Issues Top Office 365 Issues: Mail Delay Complaints Top Office 365 Issues: High Network Latency Top Ways to Check your Office 365 Health ITIL…
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