When Microsoft 365 is the engine at the core of workforce productivity, ensuring service quality is critical but can be challenging. Enterprise IT teams lack visibility into the services delivered to branch offices and business lines which can leave them with performance questions and risk productivity loss.
Martello’s digital experience monitoring (DEM) solution for Microsoft 365 builds on a 10-year partnership with Microsoft and experience with large Microsoft 365 deployments. Whether you want to deploy a new workload, assess and optimize your route to the cloud or manage your internal service level quality delivery, Martello is here to help you drive your users’ satisfaction and overall project success.
Microsoft 365 does not come with built-in end-to-end service quality monitoring. Microsoft 365 is only able to tell you the status of the service inside the Microsoft data center creating a blind spot on everything in between your end-users and the Microsoft cloud.
To understand the service quality, you are delivering to your sites and business lines, you need a Microsoft 365 monitoring tool that continuously tests the user experience, from where your users are located.
Martello Gizmo Robot Users have been designed to do this. Contrary to any other application performance monitoring tool, they perform synthetic transactions on Microsoft Exchange, SharePoint, OneDrive, and Teams actions using Microsoft rich clients while also testing the network conditions.
Test and understand how the infrastructure and network affect the cloud user experience. Get actionable data to make smart decisions, balancing security and performance concerns.
Assess critical sites before, during and after the initial deployment adoption phase. Prevent unexpected service issues coming from your network, ISP, proxies and cloud configuration.
24/7 availability and performance monitoring allows for service degradation pattern detection and immediate incident response. Be aware of issues before users, and their productivity, are affected.
The digital experience in a hybrid environment needs to be in perfect health and deliver exceptional performance of online and on-premises resources such as Microsoft Exchange servers, Edge, Azure AD Connect or ADFS.