Translating technical metrics from Microsoft Azure Monitor into service dashboards that your NOC, helpdesk or customers can understand is challenging. The complexity increases when you must manage multiple subscriptions and are running dozens of applications, databases, resources and services.
However, Cloud Services Providers (CSP) customers have now come to expect complete service management and proactive support from their cloud provider to understand and optimize the overall service delivery quality.
Martello iQ for Microsoft Azure Monitor is a service management monitoring platform that brings together metrics from the entire Azure environment (including subscriptions and tenants), and correlates them with your existing infrastructure and network monitoring tools to create actionable Service Level dashboards and Service Level Agreements (SLAs) that you can share internally or with your customers.
Large CSP in North America managing 500+ Azure subscriptions. Premium support provides SLA for PaaS & IaaS and end-to-end service delivery. Complex dashboards with maintenance issues were developed to calculate and display service management reports.
Martello iQ was deployed as a standard, out-of-the-box solution to define customers’ services across all subscriptions, provide end-to-end delivery dashboards to NOC and helpdesk as well as SLA reports to the business lines.
Proactive support teams reduced finger-pointing between customers and CSP, reduced
the mean time to repair and enabled premium support tiers of services with automatic
Tree View: top-down view from customer service to component
Azure service-level views
Agentless integration with existing monitoring and ITSM tools
Microsoft 365 and public cloud management