"Hospitality is a 24/7 business, and Martello's software-as-a-service has been keeping Firmdale ahead of UC network performance problems for more than 4 years, improving our guest experience. Martello is always improving and augmenting its offering, solving more of our network performance challenges from a single pane of glass."
“Martello has improved our monitoring and management capabilities, compared with Enterprise Manager. We’re more proactive instead of reactive with their network performance management software, with flexible alerting and a single dashboard for visibility into voice quality and trunk utilization.”
“Martello gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal.”
“Martello is an essential support tool that allows us to do more with less resources. Text-based alerts allow us to respond to issues before they become bigger problems for our customers, avoiding a call to the help desk. It's a single pane of glass that delivers actionable data on voice quality.”
“Customers are stickier to us with our network performance management software. Customers are more tech-savvy than ever, and with it, we have a way to demonstrate quickly where a problem originated, and ensure our first level support techs have it resolved quickly."
“Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.”
Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.
Martello’s UCScore evaluates your network to know where improvements need to be made to support the services that you rely on every day.
Different organizations have different needs, and Martello’s solutions are designed to make any network a high performing one. See how we can help you solve the unique network performance challenges facing your business.