“Customers are stickier to us with our network performance management software. Customers are more tech-savvy than ever, and with it, we have a way to demonstrate quickly where a problem originated, and ensure our first level support techs have it resolved quickly."
“Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.”
“Once Elfiq's engineer got in on the configuration, things went very quickly and very well. We've had a couple of primary circuit failures since then, and the cutover to the secondary was seamless.”
"Hospitality is a 24/7 business, and Martello's software-as-a-service has been keeping Firmdale ahead of UC network performance problems for more than 4 years, improving our guest experience. Martello is always improving and augmenting its offering, solving more of our network performance challenges from a single pane of glass."
“The Elfiq appliance is very important to raise the level of availability of the main bank's systems that are accessed by our customers on the Internet. Since we installed it, we have attained network availability of nearly 100%.”
“I was afraid that adopting multiple ADSL lines would reduce the speed, but it didn't — it’s stable as if I had a leased line. I currently have 620 Mbps worth of bandwidth with the LBX2600, and I am now planning to increase the bandwidth to 1.1 Gbps.”
“Martello has improved our monitoring and management capabilities, compared with Enterprise Manager. We’re more proactive instead of reactive with their network performance management software, with flexible alerting and a single dashboard for visibility into voice quality and trunk utilization.”
“Martello is an essential support tool that allows us to do more with less resources. Text-based alerts allow us to respond to issues before they become bigger problems for our customers, avoiding a call to the help desk. It's a single pane of glass that delivers actionable data on voice quality.”
“We have deployed the LBX2600 series in most of our properties around the world, allowing us to offer uninterrupted HSIA to our guests. I would recommend these solutions to any hotel property.”
“Installation with Elfiq Networks’ support team took less than 10 minutes. The devices’ automatic notification of circuit trouble is very handy and allows me to support my properties no matter where I may be. Installing these units positively affected our guest satisfaction scores.”
“Martello gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal.”
“The Elfiq Networks team walked us through concepts, architecture, and they even helped us set up our new appliance. When the cutover date came, we literally had less than 10 minutes of downtime.”
“As a networking and security company, TrueGEN investigated several ISP balancing and SD-WAN solutions. Elfiq provided the best and most stable results.”
With Martello Vantage, network operators can easily, from a single dashboard, support digital transformation by keeping networks and infrastructure optimally running.
Martello’s Elfiq SD-WAN solutions transform aging networks to build an affordable, resilient WAN infrastructure across multiple circuits and VPNs for business continuity and enhanced network performance.
Different organizations have different needs, and Martello’s solutions are designed to make any network a high performing one. See how we can help you solve the unique network performance challenges facing your business.