UC PERFORMANCE MANAGEMENT SOLUTIONS
Mitel Performance Analytics
Reliable unified communications (UC) network performance means a smooth user experience and less downtime – but it can be difficult to deliver in today’s complex networks. Mitel Performance Analytics (MPA), proven in more than 6000 networks, makes it easy and cost-effective. Monitoring and managing the performance of Mitel UC networks, MPA is a fault & performance management software with a special focus on Mitel voice quality.
KNOW
when a voice quality problem is happening
IDENTIFY
the cause of the problem quickly
PLAN & PREVENT
network capacity problems before the user is impacted
RESOLVE
problems before they can impact users
Mitel Performance Analytics Features
Reliable network performance improves the user experience and increases adoption of business communications solutions. Deliver proactive network performance management with tools to detect, troubleshoot and address voice quality problems.
Continuous Performance Monitoring – Monitor the status and performance of Mitel and third-party systems in the network.
Alarms & Alerts – Real-time alerts give IT professionals timely, actionable data on network issues, so problems are resolved faster.
Testing & Site Qualification – Identify the source of a problem quickly, for faster resolution.
Secure Remote Access & Single Sign-On – Easily access network devices anywhere in the world, for more efficient troubleshooting & maintenance.
Reports & Analytics – Reports demonstrate network and device performance, improving capacity planning and trend identification.
At-a-Glance Status Dashboard – Well designed dashboards make it easy to identify the most critical issues.
Advanced Group & User Operations – Simplify common management & administration operations.
Simple Deployment – Whether you’re licensing one device or one thousand, MPA makes it simple.
“MPA is now a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution. It gives us a tangible way to show customers the value of having Premium Software Assurance with Mitel.”
– CMC Tech Group
Mitel Performance Analytics Service Tiers
Cloud-hosted
Manages performance of Mitel solutions
Included with Premium Software Assurance
Cloud-hosted OR on-premise
Third-party AND Mitel system support
Chargeable uplift to Premium Software Assurance
In service provider’s data centre
Mitel system support
Part of MiCloud Business for Service Providers offering
CASE STUDY
Carleton University
Tens of thousands of students. Dozens of buildings. Countless systems. The numbers behind running a university are impressive. And it takes an impressive system to keep it all running smoothly.
Visit our Customer Success Center to see how MPA is used to manage voice quality and ensure business communication networks function optimally – around the clock.