UC Performance Analytics

MITEL PERFORMANCE ANALYTICS

Better Network Performance for Business Success

SEE HOW IT WORKS

What is Mitel Performance Analytics?

Reliable unified communications network performance improves the user experience and makes better use of an organization’s IT resources.

Mitel Performance Analytics is a fault and performance management software that monitors and manages the entire network, with a special focus on voice quality. The result is faster problem detection, swift resolution and reliable network performance.

Faster problem detection and resolution

Intuitive, multi-tenant data rich dashboards

Simplified management of large networks

Better use of IT resources

Comprehensive testing tools

Improved user satisfaction and adoption

Reporting tools that add value

Network diagram integration

Key Features

NETWORK DIAGRAMS

Visualize the source of a voice quality problem on a Visio network diagram uploaded by the MPA user. Quickly gain insight into which device is experiencing issues and what is causing the problem.

DEVICE OPERATIONS SCHEDULER

Schedule key operations for single or multiple devices. Schedulable Maintenance Mode
Configure and schedule maintenance mode for greater flexibility when devices are out of service, avoiding alerts. Backups and SMDR Collection
Scheduled or on-demand backups, for single or multiple MiVoice Business or MiVoice MX-ONE systems.
Scheduled or on-demand SMDR collection, for MiVoice Business, MiVoice MX-ONE or MiVoice Office 250.

TESTING AND TROUBLESHOOTING

Identify the source of a problem quickly for faster resolution.
Network diagnostics tools that can be launched from any device.
Remote IP set network test tool allow you to run IP traceroute directly from MiVoice Business handset.
UCScore.com, a site qualification tool that tests network fitness for a UC deployment.

REPORTS AND QUICK QUERIES

Reports demonstrate network and device performance, improving capacity planning and trend identification.

Container-Level Reports
Performance and availability of devices over reporting period
Reports by container or by device
PDF format, delivered via email, includes preview and archive
Monthly, weekly or on-demand Quick Queries
Retrieve key data, delivered in .csv format
Optional pie chart and pivot table displays

SECURE REMOTE ACCESS AND SINGLE SIGN-ON

Easily access network devices anywhere in the world, for more efficient troubleshooting and easy maintenance.

No VPN required and single click device access.
Integrated web-proxy server for remote access.
Single sign-on for fast access to MiVoice Business.
Authenticated and encrypted with SSL, SSH and HTTPS.
VMWare ESKI and 2 Factor Authentication for added security.

VOICE QUALITY CAUSE VISUALIZATION

Voice quality correlation graphs point towards the root cause of a problem, allowing you to spot trends. Detailed reports help quickly identify and assess voice quality. Voice quality reports can be easily shared and include:

High-level VQ score of a specific device or container.
Isolated factors that could affect or impact the VQ score.

Key Results

FLEXIBLE ALERTING

Real-time alerts provide timely, actionable data on network issues, so problems are resolved more quickly.

Custom alarm filters help manage service level commitments while schedulable alarm filters automate the process.
Flexible alarm management allows you to decide how and when you receive alerts to reduce alarm fatigue.
MPA has three types of alarms, device, threshold and system to give you control of the type of alarms – seen and actioned.
MPA listens for incoming Emergency Response SNMP traps.

DEVICE DISCOVERY

Whether you’re licensing one device or one thousand, MPA makes it simple – making it ideal for managing large, multi-node Mitel networks.

Device Discovery: MPA scans the network and discovers devices, speeding the set-up process.
System Configuration Wizard: Simplifies system set up and onboarding/licensing of new devices.

“MPA is now a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution. It gives us a tangible way to show customers the value of having Premium Software Assurance with Mitel.”

– CMC Tech Group