Martello Vantage DX allows Mitel partners and customers to correlate their MPA data with powerful Microsoft Teams user experience monitoring and troubleshooting capabilities.
In minutes, IT teams can get the entire Mitel infrastructure and services monitoring insights alongside with Microsoft Teams call quality data and alerts. This can then be grouped by locations, ISP, VIPs, issues, or whatever make sense for them.
Through a single pane of glass, Mitel and Microsoft Teams services are monitored, with alerts for service quality issues impacting voice and collaborative features (channel, chat, presence, etc.).
This data can also be correlated with existing network and infrastructure monitoring data to provide an end-to-end view of the Unified Communication service delivery performance. Microsoft Teams service quality is continuously tested, and voice call quality is tracked whether the users are at the office or working remotely, with alerts synchronized into ITSM tools to streamline service remediation.
You can now ensure perfect collaboration between Mitel’s system and Microsoft Teams services and reduce the mean time to repair.
Automatic SLA reporting will justify the quality of service to your customers and helps you improve their infrastructure and network environment to achieve the best possible user experience.