Microsoft 365 service delivery to end users relies on multiple IT departments and external providers to be successful. As a result, identifying what is causing a service issue can be a challenge. This challenge is even greater for the ITSM team that typically receives unconnectable alerts from multiple existing monitoring tools without a clear understanding of their outcome.
Therefore ITSM is often left in the dark when it comes to Microsoft 365 service issues.
Martello Vantage DX™ ITSM incident workflows resolve that problem by correlating its Microsoft 365 issue detection capabilities with network, infrastructure and external provider events to create ITSM service incidents that matter.