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Empower ITSM to Manage Microsoft 365 Service Performance

Microsoft 365 service delivery to end users relies on multiple IT departments and external providers to be successful. As a result, identifying what is causing a service issue can be a challenge. This challenge is even greater for the ITSM team that typically receives unconnectable alerts from multiple existing monitoring tools without a clear understanding of their outcome. Therefore ITSM is often left in the dark when it comes to Microsoft Incident Management.

Martello Vantage DX™ ITSM incident workflows resolve that problem by correlating its Microsoft 365 issue detection capabilities with network, infrastructure and external provider events to create ITSM service incidents that matter.

Key ITSM Incident Management Features

Correlate Microsoft 365 Network and Infrastructure Alerts with Martello Vantage DX

  • Correlate Martello Vantage DX alerts with your existing network and infrastructure monitoring events to create end- to- end Microsoft 365 service incidents.
  • Get all the data you need in one single ticket.
Correlates Microsoft 365 Network and Infrastructure Alerts into Service Incident with Martello Vantage

Service Mapping and Top-down View From Service to Components

  • See the critical relationships and dependencies between infrastructure and Microsoft 365 business services.
  • Identify and prioritize infrastructure and network health issues easily by understanding visually how they impact Microsoft 365 services.
  • Access the source of alerts directly with contextual and actionable information (asset, impacted service, root cause analysis, owner, etc.).
SERVICE MAPPING AND TOP-DOWN VIEW FROM SERVICE TO COMPONENTS

Get Full Visibility of Incident Management

  • Auto-update tickets with additional alerts.
  • View the status of every active alert for a given service ticket in real time.
  • Update resolution states of the incident when underlying alerts are closed.
  • Close alerts when an incident is closed.
Correlates Microsoft 365 Network and Infrastructure Alerts into Service Incident with Martello Vantage

Share Meaningful Information with Every ITSM Stakeholder

  • Provide clear end-to-end Microsoft 365 service delivery dashboards to ITSM, service owner, service desk and support teams.
  • Bridge the gap between IT silos to streamline service remediation.

Key ITSM Incident Management Benefits

Empower ITSM to Manage Microsoft 365 Performance and User Experience

Reduce Mean Time to Repair

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Improve Your Overall Microsoft 365 Quality of Service

Reduce Event Noise by Up to 90%

Empower ITSM to Understand and Fix Issues Faster

Resources

Best practices for incident management
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Best Practices for Incident Management: A Checklist

If productivity is the engine that helps optimize how a business operates then being proactive is the oil and knowing how to effectively maintain productivity is regularly checking and replacing said oil. Whenever a…

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How Streamlining ITSM Operations Can Reduce Service Remediation Costs
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How Streamlining ITSM Operations Can Reduce Service Remediation Costs

When using Microsoft 365 services the main benefit of having a monitoring tool that can assess performance quality and identify issues is that it sends alerts into a ticketing tool…

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Optimizing Microsoft teams with two people talking via video call
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Optimizing Microsoft Teams Voice Quality with Incident Management

Ensuring Microsoft Teams voice quality at any time can be a challenge. As voice quality highly relies on the network path and equipment, issues can happen at any time, day…

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Streamline Microsoft 365 incident workflows with a single source of performance data.

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