What is Mitel Performance Analytics?
Reliable unified communications network performance improves the user experience and makes better use of an organization’s IT resources.
Mitel Performance Analytics is a fault and performance management software that monitors and manages your entire network, with a special focus on voice quality. The result is faster problem detection and resolution and reliable network performance.
Faster problem detection and resolution
Intuitive, multi-tenant data rich dashboards
Simplified management of large networks
Better use of IT resources
Comprehensive testing tools
Improved user satisfaction and adoption
Reporting tools that add value
Network diagram integration
Key Features
NETWORK DIAGRAMS
- Visualize the source of a voice quality problem on a Visio network diagram uploaded by the MPA user. Quickly gain insight into which device is experiencing issues and what is causing the problem.
DEVICE OPERATIONS SCHEDULER
- Schedule key operations for single or multiple devices. Schedulable Maintenance Mode
- Configure and schedule maintenance mode for greater flexibility when devices are out of service, avoiding alerts. Backups and SMDR Collection
- Scheduled or on-demand backups, for single or multiple MiVoice Business or MiVoice MX-ONE systems.
- Scheduled or on-demand SMDR collection, for MiVoice Business, MiVoice MX-ONE or MiVoice Office 250.
TESTING AND TROUBLESHOOTING
- Identify the source of a problem quickly, for faster resolution.
- Network diagnostics tools can be launched from any device.
- Remote IP set network test tool allows you to run IP traceroute directly from MiVoice Business handset.
- UCScore.com, a site qualification tool tests network fitness for a UC deployment, testing what matters to voice performance.
REPORTS AND QUICK QUERIES
Reports demonstrate network and device performance, improving capacity planning and trend identification.
- Container-Level Reports
- Performance and availability of devices over reporting period
- Reports by container or by device
- PDF format, delivered via email, includes preview and archive
- Monthly, weekly or on-demand Quick Queries
- Retrieve key data, delivered in .csv format
- Optional pie chart and pivot table displays
SECURE REMOTE ACCESS AND SINGLE SIGN-ON
Easily access network devices anywhere in the world, for more efficient troubleshooting and maintenance.
No VPN required and single click device access.
Integrated web-proxy server for remote access.
- Single sign-on for fast access to MiVoice Business
- Authenticated and encrypted with SSL, SSH and HTTPS.
- VMWare ESKI and 2 Factor Authentication for added security.
VOICE QUALITY CAUSE VISUALIZATION
Voice quality correlation graphs point towards the root cause of a problem, allowing you to spot trends. Detailed reports help quickly identify and assess voice quality. Voice quality reports can be easily shared and include:
- High-level VQ score of a specific device or container.
- Isolated factors that could affect or impact the VQ score
Key Results
FLEXIBLE ALERTING
Real-time alerts provide timely, actionable data on network issues, so problems are resolved more quickly.
- Custom alarm filters help manage service level commitments while schedulable alarm filters automate the process.
- Flexible alarm management allows you to decide how and when you receive alerts to reduce alarm fatigue.
- MPA has three types of alarms, device, threshold and system to give you control of the type of alarms – seen and actioned.
- MPA listens for incoming Emergency Response SNMP traps.
DEVICE DISCOVERY
Whether you’re licensing one device or one thousand, MPA makes it simple – making it ideal for managing large, multi-node Mitel networks.
- Device Discovery: MPA scans the network and discovers devices, speeding the set-up process.
- System Configuration Wizard: Simplifies system set up and onboarding/licensing of new devices.
“MPA is now a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution. It gives us a tangible way to show customers the value of having Premium Software Assurance with Mitel.”
– CMC Tech Group
Mitel Performance Analytics Service Tiers
Cloud-hosted OR on-premise
Manages performance of Mitel solutions
Included with Premium Software Assurance
Cloud-hosted OR on-premise
Third-party AND Mitel system support
Chargeable uplift to Premium Software Assurance
In service provider’s data centre
Mitel system support
Part of MiCloud Business for Service Providers offering
CASE STUDY
Carleton University
Tens of thousands of students. Dozens of buildings. Countless systems. The numbers behind running a university are impressive. And it takes an impressive system to keep it all running smoothly.
Visit our Customer Success Center to see how MPA is used to manage voice quality and ensure business communication networks function optimally – around the clock.