As network complexity increases, downtime can seem inevitable. Pinpointing the source of a voice quality problem is among the greatest challenges for telecom professionals and isolating the issue takes time and eats up valuable resources. Resolving problems quickly requires end-to-end remote monitoring of the network – and to effectively manage voice quality, a solution that combines UC and network management is critical. MPA alerts IT professionals to problems and identifies the source quickly resulting in a dramatic decrease in downtime.
Reliable unified communications network performance improves the user experience and makes better use of an organization’s IT resources. Mitel Performance Analytics is a fault and performance management software that monitors and manages your entire network, with a special focus on voice quality. The result is faster problem detection and resolution and reliable network performance.
Mitel Performance Analytics gives deep visibility into Mitel UC performance by monitoring the status and performance of Mitel and third-party systems in the network. Proactive UC network performance monitoring assesses voice quality as well as overall system and individual application performance.
Network Diagram – Visualize the source of a voice quality problem on a Visio network diagram uploaded by the MPA user. Quickly gain insight into which device is experiencing issues and what is causing the problem.
IPT User Dashboard – View data for each user, including voice quality for each call. Dashboards display data by user including name, directory number, services and groups, voice quality by call and alarms for user.
Having convenient built-in tools at your immediate disposal helps find and troubleshoot network issues faster so you can spend less time investigating. The sooner problems are found and resolved translates into less downtime, happier customers and budgets are preserved.
TESTING AND TROUBLESHOOTING – Identify the source of a problem quickly, for faster resolution.
SECURE REMOTE ACCESS AND SINGLE SIGN-ON – Easily access network devices anywhere in the world, for more efficient troubleshooting and maintenance.
ADVANCED UC NETWORK TESTING – Run scheduled and on-demand synthetic call tests to quickly pinpoint performance problems with diagnostic tools customized to voice and video
MPA offers several analytics tools and reports allowing you to easily access to the data you need to understand and solve problems quicker.
VOICE QUALITY CAUSE VISUALIZATION – Voice quality correlation graphs point towards the root cause of a problem, allowing you to spot trends. Detailed reports help quickly identify and assess voice quality. Voice quality reports can be easily shared and include:
TRUNK TRAFFIC AND MICOLLAB AWV UTILIZATION REPORTS
ADVANCED INVENTORY REPORTING
KPI BASED VOICE QUALITY REPORTS – Highly detailed reporting tool that quickly assesses Voice Quality. This actionable report can be shared with IT Directors and CIO’s or end customers.
Simplify common management & administration operations with Mitel Performance Analytics.
DEVICE OPERATIONS SCHEDULER – Schedule key operations for single or multiple devices.
Schedulable Maintenance Mode
Backups and SMDR Collection
MPA FOR MICLOUD FLEX ON GOOGLE CLOUD – Serverless means simplicity, administrators can select “Flex Creation” when adding a new customer in Google Cloud – a wizard streamlines the process. Created alarms notify technicians when thresholds are reached.
FLEXIBLE ALERTING – Real-time alerts provide timely, actionable data on network issues, so problems are resolved more quickly.
DEVICE DISCOVERY – Whether you’re licensing one device or one thousand, MPA makes it simple – making it ideal for managing large, multi-node Mitel networks.
Device Discovery: MPA scans the network and discovers devices, speeding the set-up process.
System Configuration Wizard: Simplifies system set up and onboarding/licensing of new devices.
MIVOICE 5000 SUPPORT
The latest release of MPA includes support for MiVoice 5000 which includes secure remote access, telephony service monitoring, voice quality, CPU, memory, disk, network monitoring & alarm management.
“MPA is now a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution. It gives us a tangible way to show customers the value of having Premium Software Assurance with Mitel.”
– CMC Tech Group
Cloud-hosted OR on-premise
Manages performance of Mitel solutions
Included with Premium Software Assurance
Cloud-hosted OR on-premise
Third-party AND Mitel system support
Chargeable uplift to Premium Software Assurance
In service provider’s data centre
Mitel system support
Part of MiCloud Business for Service Providers offering