MITEL PERFORMANCE ANALYTICS

Mitel Performance Analytics gives deep visibility into Mitel UC performance by monitoring the status and performance of Mitel and third-party systems in the network. Proactive UC network performance monitoring assesses voice quality as well as overall system and individual application performance.

Network Diagram – Visualize the source of a voice quality problem on a Visio network diagram uploaded by the MPA user. Quickly gain insight into which device is experiencing issues and what is causing the problem.

IPT User Dashboard – View data for each user, including voice quality for each call. Dashboards display data by user including name, directory number, services and groups, voice quality by call and alarms for user.

Having convenient built-in tools at your immediate disposal helps find and troubleshoot network issues faster so you can spend less time investigating. The sooner problems are found and resolved translates into less downtime, happier customers and budgets are preserved.

TESTING AND TROUBLESHOOTING – Identify the source of a problem quickly, for faster resolution.

• Network diagnostics tools can be launched from any device.
• Remote IP set network test tool allows you to run IP traceroute directly from MiVoice Business handset.
• UCScore.com, a site qualification tool tests network fitness for a UC deployment, testing what matters to voice performance.

SECURE REMOTE ACCESS AND SINGLE SIGN-ON – Easily access network devices anywhere in the world, for more efficient troubleshooting and maintenance.

• No VPN required and single click device access.
• Integrated web-proxy server for remote access
• Single sign-on for fast access to MiVoice Business
• Authenticated and encrypted with SSL, SSH and HTTPS.
• VMWare ESKI and 2 Factor Authentication for added security.

ADVANCED UC NETWORK TESTING – Run scheduled and on-demand synthetic call tests to quickly pinpoint performance problems with diagnostic tools customized to voice and video

MPA offers several analytics tools and reports allowing you to easily access to the data you need to understand and solve problems quicker.

VOICE QUALITY CAUSE VISUALIZATION – Voice quality correlation graphs point towards the root cause of a problem, allowing you to spot trends. Detailed reports help quickly identify and assess voice quality. Voice quality reports can be easily shared and include:

• A high-level VQ score of a specific device or container.
• Isolated factors that could affect or impact the VQ score.

TRUNK TRAFFIC AND MICOLLAB AWV UTILIZATION REPORTS

• Know when more capacity is needed for better performance.
• PDF reports are easily downloaded and shared.
• See usage reports for audio, web and video.

ADVANCED INVENTORY REPORTING

• Create custom reports with key inventory data.
• Report templates can be saved and downloaded.

KPI BASED VOICE QUALITY REPORTS – Highly detailed reporting tool that quickly assesses Voice Quality. This actionable report can be shared with IT Directors and CIO’s or end customers.

Simplify common management & administration operations with Mitel Performance Analytics.

DEVICE OPERATIONS SCHEDULER – Schedule key operations for single or multiple devices.

Schedulable Maintenance Mode

• Configure and schedule maintenance mode for greater flexibility when devices are out of service, avoiding alerts.

Backups and SMDR Collection

• Scheduled or on-demand backups, for single or multiple MiVoice Business or MiVoice MX-ONE systems.
• Scheduled or on-demand SMDR collection, for MiVoice Business, MiVoice MX-ONE or MiVoice Office 250.

MPA FOR MICLOUD FLEX ON GOOGLE CLOUD – Serverless means simplicity, administrators can select “Flex Creation” when adding a new customer in Google Cloud – a wizard streamlines the process. Created alarms notify technicians when thresholds are reached.

FLEXIBLE ALERTING – Real-time alerts provide timely, actionable data on network issues, so problems are resolved more quickly.

• Custom alarm filters help manage service level commitments while schedulable alarm filters automate the process.
• Flexible alarm management allows you to decide how and when you receive alerts to reduce alarm fatigue.
• MPA has three types of alarms, device, threshold and system to give you control of the type of alarms – seen and actioned.
• MPA listens for incoming Emergency Response SNMP traps.

DEVICE DISCOVERY – Whether you’re licensing one device or one thousand, MPA makes it simple – making it ideal for managing large, multi-node Mitel networks.

Device Discovery: MPA scans the network and discovers devices, speeding the set-up process.

System Configuration Wizard: Simplifies system set up and onboarding/licensing of new devices.

MIVOICE 5000 SUPPORT

The latest release of MPA includes support for MiVoice 5000 which includes secure remote access, telephony service monitoring, voice quality, CPU, memory, disk, network monitoring & alarm management.