Know when a voice quality problem is happening, for proactive support and customer satisfaction.
This release of MPA supports monitoring of SIP Trunk Voice Quality, for real-time identification of voice quality problems.
MPA now shows media quality as received at:
- the MBG (near-end)
- at the SBC/Gateway (far-end)
- for the LAN side (ICP) of the MBG
- the WAN (Internet) side of the MBG
This feature requires MBG Release 9.0 or later; far-end media statistics require RTCP support.
Looking for more? Check out our Mitel Performance Analytics page.