Martello Launches Global Partner Program Enabling Microsoft 365 Digital Experience Monitoring Services for Small and Medium Sized Enterprises

Martello’s partner program, which includes training, automated service-level agreement (SLA) management and co-marketing is designed to help partners provide value added services with complete visibility of Microsoft 365 and cloud/hybrid service delivery. Microsoft 365 and Microsoft Teams are now widely used by businesses, but limited visibility into cloud service performance and the complexity of hybrid service delivery create challenges managing solution performance and user experience. This partner program creates a significant opportunity for partners in the global Microsoft ecosystem to provide more value to their customers, centered on delivering user experience monitoring and optimization to enhance their SLA offers.

icrosoft partners are crucial providers of Microsoft 365 to SMEs that account for more than 60% of the global workforce. There are more than one million enterprises using Microsoft 365 globally, and Gartner forecasts that by 2024, 50% of them will use a third-party software tool to monitor the Microsoft 365 experience, up from less than 10% in 2020. Partners at any stage of cloud maturity, supported by a dedicated Martello partner manager, can easily improve their Microsoft 365 and Microsoft Teams customer offering and develop new revenue streams with Martello digital experience monitoring and optimization. The partner program is expected to increase the number of Microsoft users on Martello’s DEM platform through FY22.

LDI provides digital office technology to 7,000 clients in over 30 states. Their clients operate in the legal, accounting, higher education, not for profit and healthcare sectors and typically have 150-300 employees. Throughout their 20 years in business, LDI has evolved to meet the needs of their clients, and today they have developed a strong ecosystem of vendors that allow them to bring unique value to cloud communications and managed IT services: “Partnering with Martello Technologies brings us unique new tools to differentiate from competitors and drive additional services revenue as part of our collaboration and communication offering to clients”, said Robert Handel, Senior Director of LDI Cloud Services. “Martello’s DEM solutions strengthen the world-class service we bring to our clients, by enabling our team and our clients to proactively view, monitor and resolve issues related to Microsoft 365 and Microsoft Teams performance and user experience.”

“We’ve built a partner program that will give any Microsoft partner a simple and cost-effective path to revenue from value-added digital experience monitoring and optimization services”, said Mike Danforth, VP global sales and partnerships at Martello. “The small and medium enterprises who rely on these trusted advisors can now achieve the benefits enjoyed by large enterprises using Martello DEM to reduce downtime, improve employee productivity and maximize their return on the Microsoft 365 investment”.

Martello DEM for Microsoft 365 and Microsoft Teams

Martello’s DEM solutions monitor the performance and user experience for Microsoft 365, with a focus on the popular Microsoft Teams video conferencing application, which is used by more than 500,000 businesses globally. Synthetic transaction monitoring of Microsoft 365 and Teams provides pre-event alerting of performance issues, together with correlation of performance and status data from integrated IT service monitoring tools and cloud platforms including AWS and Google Cloud. Together, these capabilities provide unique insight into the entire IT infrastructure supporting Microsoft 365 performance from end-to-end. Martello will strengthen this offering in 2021 for the partners in its program with real user monitoring, which monitors actual user activity, regardless of where the user is located, and active network path monitoring, which provides a clearer picture of the network path taken by every Microsoft action.

Partners interested in joining the partner program can reach Martello’s partner team at partners@martellotech.com.

Related Resources

• Martello Partner Program: Define the next level of Microsoft 365 and Cloud hybrid services.
• Become a Martello Partner
• Contact the Martello Partner Success Team
• Webinar: Elevating Microsoft 365 Managed Services with Martello
• ‘Work from Anywhere’ DEM Solutions

About LDI
LDI is a technology company celebrating more than 20 years as a leading provider in the supply, sale and service of digital office solutions. LDI integrates the core capabilities of multifunction devices, managed print, production print, Managed IT Services, Pro AV and Unified Communications to solve business challenges. LDI enjoys direct relationships with the world’s most respected manufacturers and employs a consultative approach to enable our clients to evolve with emerging technologies. Learn more at myLDI.com.

About Martello Technologies Group
Martello Technologies Group Inc. (TSXV: MTLO) is a technology company that provides digital experience monitoring (DEM) solutions. The company’s products provide monitoring and analytics on the performance and user experience of critical cloud business applications, while giving IT teams and service providers control and visibility of their entire IT infrastructure. Martello’s software products include unified communications performance analytics, Microsoft 365 end user experience monitoring and IT service monitoring and analytics. Martello is a public company headquartered in Ottawa, Canada with employees in Europe, North America and the Asia Pacific region. Learn more at http://www.martellotech.com

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For further information: Tracy King, Vice President of Marketing, tking@martellotech.com, 613.410.7636; John Proctor, President & CEO, jproctor@martellotech.com, 613.271.5989