Martello BLOG

We have already discussed how Mitel Performance Analytics (MPA) R2.3 extends flexibility when it comes to which alarms and alerts users receive, with filtering by severity or other criteria. Today’s Feature of the Week looks at the latest improvements in how you receive these alerts. As users of MPA are aware, the system sends an alert notification to warn IT admins when a network performance problem has occurred, and alerts can be sent by email, desktop notification, SMS, Twitter Direct Message and SNMP trap. Designed to ensure MPA fits flexibly into your existing workflow, Flexible Alerting allows you to customize the content in your alerts, using templates.

MPA R2.3 allows you to create your own email alert notifications with a customizable email template that can be sent to you via text or HTML. Subject lines and email messages are easily adjustable to emphasize the most important content and remove unneeded content. Users can select the email template to best fit their existing business practices or 3rd party systems.

Mitel Performance Analytics feature of the week
For instance, one of our customers uses flexible alerting to customize their email alert content by integrating MPA with their existing ticketing system to effectively issue a customer’s ticket. This way, the network problems are seamlessly streamlined to their ticketing system for quick problem resolution. HTML code can also be used to improve the visual aesthetic and overall user experience of notification emails.

With MPA R2.3’s flexible alerting, you can effectively customize your email alert notifications to highlight critical problems, allowing users to quickly action the right alarms at the right time. To learn more about how network monitoring tools can integrate with a customer’s existing business practices, check out our MPA R2.3 Primer or the MPA R2.3 demo video.

Martello's 2018 Podcast ListSummer is officially in full swing, and it’s been a busy one here at Martello. Everyone has been working hard preparing for all of the exciting things that are coming up in the next couple of months, which means this long weekend will be a welcome break. Whether embarking on a road trip, spending time at the lake, or relaxing in town, one thing is certain – many Martellians will be catching up on their favourite podcasts! If you’re looking for something to unwind to this weekend, give one of them a listen:

Name: Doug Bellinger, Chief Technology Officer
Go-To Summer Podcast #1: Revisionist History
I love it because: Odd perspectives on interesting things.
Go-To Summer Podcast #2: CBC’s This is That
I love it because: Funny “Fake News” to distract you from the real fake news.

Name: Emmanuelle Ruelle, Software Designer
Go-To Summer Podcast: Oh No Ross and Carrie
I love it because: Oh No Ross and Carrie is a show where the hosts do not just report on spirituality, fringe science and the paranormal (from a scientific, evidence-based standpoint), but show up so we do not have to. This show will debunk claims in a very entertaining way. You always learn something new in a very interesting way.

Name: Antoine Roux, Technical Director
Go-To Summer Podcast: Affaires Sensibles
I love it because: You learn a lot about recent history, from historical events like the fall of Salvador Allende to key moments like when the Deep Blue AI beat Garry Kasparov at chess. (note: this is in French)

Name: Alok Swamy, Software Developer
Go-To Summer Podcast: Hello Internet
I love it because: It’s hosted by two educators/entertainers that discuss a variety of issues (from world news to Starbucks hot stoppers) from wildly different angles.

Name: Sara Purdon, Marketing Specialist
Go-To Summer Podcast: S-Town Podcast
I love it because: This is a seven-part podcast that introduces you to John B. McLemore, a brilliant, madman horologist living in southern Alabama. With a null of a plot twist, this thoughtful piece of investigative journalism tries to examine an unsolved murder but ends up uncovering the complexity behind its central character in a beautiful and heartbreaking story.

Name: Salina Tran, Junior Marketing Specialist
Go-To Summer Podcast: HBR IdeaCast
I love it because: I enjoy listening to leading thinkers in business and management as I know I will always learn something new.

Name: Ben Tucker, Sales Coordinator
Go-To Summer Podcast: The Joe Rogan Experience
I love it because: Great interviewer and a very wide variety of guests on the show.

Name: Maria Sukey, Marketing Intern
Go-To Summer Podcast: Sandra
I love it because: It’s a dramatic comedy starring Kristen Wiig, Alia Shawkat, and Ethan Hawke that centers on an Alexa/Siri-type product called Sandra that is voiced by real people. It’s a neat concept and with a great storyline that hooked me in on the first episode!

Tools that integrate easily with your existing workflow and IT operations make network monitoring easier. That’s the key principle behind our next set of Mitel Performance Analytics (MPA) R2.3 capabilities in our Feature of the Week Series. We look at Custom Alarm Filters which give you more flexibility than ever when it comes to seeing only the alarms that matter to you.

Best Practice: Multiple Alert Notifications

Alert profiles allow you to configure MPA so it provides notification for certain types of alarms. Notifications can be sent via email, to a desktop, SMS, Twitter Direct Message, or by a SNMP trap.

A best practice for managing network performance effectively is using multiple notification formats for a single alarm. You can set up an alert profile so you are notified by email for all major and critical alarms during working hours and by SMS for critical alarms only after working hours.
Mitel Performance Analytics Feature of the Week: Custom Alarm Filter

Alarm Filtering in MPA R2.3

In the latest release, MPA gives users even greater flexibility and control over the types of alerts they receive, with custom alarms set to filter for severity, content or device type.
The alarm filter criteria include:

  • Alarm text contains/doesn’t contain specified keyword
  • Alarm has specified severity
  • Alarm has specified label
  • Alarm was raised about one or more selected device types.

This capability makes it easy for IT admins to manage service level commitments to different customers, by filtering through the data to alert you to only what is most important. For instance, you can customize your dashboard to display only 24/7 customer alarms at night or set only major alarms to be sent according to SLA level. Custom alarm filters ensure you receive alerts more effectively so that you can action the right alarms at the right time.
MPA R2.3 helps you pinpoint the issues that are most critical to your customers, for fast resolution and the prevention of downtime. For more features that integrate network monitoring into a customer’s existing operations workflow, take a look at our MPA 2.3 Primer or the MPA 2.3 Demo Video.