January 6, 2022 | MSP Insights
Microsoft Teams has been a crucial part of the hybrid work environment and the modern workplace. Features such as Direct Routing simplify the connection between legacy telephony technology and the Teams user. However, it does add a layer of network infrastructure complexity. How do you ensure service quality for Teams call capabilities? How do you seamlessly integrate Public Switched Telephone Networks (PSTN) and Private Branch Exchange (PBX) connectivity with Teams? What proactive measures or solutions should be implemented?