The Microsoft Teams user experience relies heavily on network performance. Because of this, Microsoft recommends that enterprises optimize the route to the cloud to ensure maximum service reliability.
However, when a service issue is occurring, it can be very challenging for an Enterprises’ IT team or for Managed Service Providers (MSPs) to pinpoint or fully understand the scope of an issue. When service quality is disrupted, questions quickly arise: Is the issue on the internal network? Is it your own equipment which is creating the delays? Is it the Internet Service Provider? Or is the issue inside of the Microsoft Global Network?
Active Network Path Monitoring (ANPM), part of Martello’s digital experience monitoring (DEM) solution, enables IT teams to instantly pinpoint the root cause of a Microsoft Teams performance issue to ensure the best possible user experience.
Martello’s ANPM is a cloud-based solution that tests the network paths between your users’ sites and Microsoft Teams services. It clearly visualizes the connectivity quality using network path diagrams that can immediately pinpoint any issues and can also identify who owns the portion of the network where they are currently occurring.
Martello’s ANPM puts IT teams and MSPs in full control of the Microsoft Teams route to the cloud.
ANPM is part of Martello’s digital experience monitoring suite that offers a broad range of capabilities to empower Enterprise IT and Managed Service Providers to deliver the best possible Microsoft Teams service quality.