NEW Report: Backed by Real MSP Insights Boost Service Quality.Cut Costs. Grow Your MSP Business.
Discover how proactive monitoring and advanced diagnostics can cut incidents, boost revenue, and improve client satisfaction for your Microsoft Teams services. In this paper, UC expert Kevin Kieller presents a quantitative model revealing the measurable business impact these capabilities deliver for Teams monitoring.
What You’ll Learn:
- Reduce Costs, Increase Efficiency – How proactive monitoring can cut incident management labor by up to 50%.
- Boost Client Retention – Improve CSAT/NPS scores and reduce churn by as much as 20%.
- Unlock New Revenue – Capture up to 10% upsell potential through better service delivery.
- Reduce Escalations to Microsoft – Lower support costs with 20% fewer Microsoft escalations.
- Protect SLAs – Avoid up to 25% of SLA penalties with early detection and faster resolution.
Why It Matters for MSPs Supporting Microsoft Teams & Teams Phone
MSPs are under pressure to deliver exceptional service while controlling costs.
Proactive monitoring combined with advanced diagnostic tools gives your team the visibility and control they need to detect and resolve issues quickly, optimize performance, and deliver exceptional service.
Resolve tickets faster with deeper root-cause insights
Strengthen customer trust and loyalty
Prove value to clients with measurable results
About the Research
This model and report are based on personal interviews with MSPs of varying sizes, plus a comprehensive review of published data on Microsoft Teams outages and performance issues.
You’ll see exactly how common problems can be mitigated, and what that means in real-world dollars for your business.
About the Author
Kevin Kieller is a globally recognized expert in Unified Communications, Collaboration, AI, and technology strategy. Named UC Today’s UC All-Star, Kevin has led major technology strategies for medium and large organizations, and overseen deployments for hundreds of thousands of Microsoft calling and collaboration seats.
Don’t just react to problems — stay ahead of them.
Download your copy today and see how proactive monitoring can deliver more value for your clients and your bottom line.